72 questions with Microsoft 365 and Office | OneDrive | For education | iOS tags

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2 answers

HOW TO RECOVER UNSAVED DOCUMENT

Hello, I was using Microsoft Word on my iPad when it began not responding. I made sure the document was set to Autosave and then I force closed the app. Upon reopening the app, my document is gone, only an older version from previous days ago exists, not…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-12-13T14:19:27.2833333+00:00
Sabrine Elouali 0 Reputation points
answered 2025-12-13T16:02:19.5366667+00:00
Ryan-N 8,555 Reputation points Microsoft External Staff Moderator
3 answers

How do I sign in without Authenticator?

I'm not able to log into my Outlook app on my Iphone cause It keeps automatically sending me into authenticator and since I'm in authenticator I can't verify the code whilst being in the app.

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-11-06T17:39:53.91+00:00
Andreana Ambros 0 Reputation points
commented 2025-11-10T15:45:19.8433333+00:00
Lia V 3,475 Reputation points Microsoft External Staff Moderator
1 answer

NECESITO COMUNICARME CON SOPORTE TECNICO

Necesito que me deshabiliten la opcion del Authenticator ya que no he podido vincularlo a la cuenta porque cambie de celular y necesito abrir mi cuenta de ONE DRIVE

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-10-01T04:27:14.13+00:00
Sara Ramirez 0 Reputation points
edited a comment 2025-10-13T06:46:37.5966667+00:00
Darren-Ng 5,880 Reputation points Microsoft External Staff Moderator
1 answer

Only sees shared libraries on a work/school Onedrive

Hi, I’m having some issues with my school Microsoft account. When I sign into OneDrive, only shared libraries show up. My previous account works just as it should, showing "home", "my files", "shared" etc. Tried updating,…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-09-25T08:42:36.52+00:00
Mia Anna King 0 Reputation points
commented 2025-09-30T11:45:30.0566667+00:00
Liora D 8,085 Reputation points Microsoft External Staff Moderator
1 answer

How to fix Office format errors with Apple IPad

I am unable to make corrections from my IPad . When I try to create documents the format is in multiple fonts

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-09-21T18:10:21.3833333+00:00
Atwell, Will 0 Reputation points
commented 2025-09-26T02:36:25.22+00:00
Huy-K 6,970 Reputation points Microsoft External Staff Moderator
2 answers

one drive will not work for auto save

i tried to turn on auto save and it says "sorry were having trouble connecting to one drive"

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-09-09T14:34:50.38+00:00
Alicia Thomas 0 Reputation points
commented 2025-09-12T15:50:57.07+00:00
Vy Nguyen 7,835 Reputation points Microsoft External Staff Moderator
2 answers

How to move a file to another folder?

I cannot locate the "Move to" option in the task bar or right click options--where is it?

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-08-31T20:28:16.9666667+00:00
Jenn Elkin 0 Reputation points
commented 2025-09-03T16:19:03.0766667+00:00
Vy Nguyen 7,835 Reputation points Microsoft External Staff Moderator
1 answer

Backup issue

I use onedrive to store a backup of my notebooks from Goodnotes 6. This app provides me a continuous back up of the data so I deleted the application and all its data trusting my backup on your cloud service. When I downloaded the app again it showed me…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-05-31T11:45:04+00:00
Anonymous
4 answers

Lost pictures due to auto photo backup and purchase of new iPhone

I am reaching out regarding an issue with the OneDrive photo backup feature on my iPhone. I have a 1TB OneDrive subscription (educational) and had the automatic camera upload enabled on my previous iPhone. However, due to storage limitations on that…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-04-16T12:31:40+00:00
Anonymous
2 answers

Microsoft Authenticator Issue – Error Code 500121

Hello, I’m hoping someone can assist me, as I’ve been stuck in an endless loop trying to access my Microsoft 365 apps for the past few days, and it’s getting really frustrating. I recently got a new phone and had to set up Microsoft Authenticator again…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-04-15T18:38:56+00:00
Anonymous
2 answers

Number changed

My number has changed and I cannot receive a verification code.

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-07-12T21:21:44+00:00
Anonymous
4 answers

No longer able to access Onedrive free plan

I have and was using the word program earlier today (May 3, 2025) to do some school work, and have had no issues with having to sign in or having to pay as it is all through my school. Well now it is no longer allowing me to have access to the free…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-05-04T02:10:24+00:00
Anonymous
2 answers

I’m having trouble signing into a shared document using my school email. I’ve been receiving this Correlation ID: --removePII---

My classmates and I share a document but whenever I try to log into my one drive account using my school email I get an error page saying their is an issue right now and provides a Correlation ID:--removePII---

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-06-14T22:17:01+00:00
Anonymous
1 answer

Sign in Error for student school

My daughter login is working on all other devices except out of the blue on her iPad when she tries to login it says AADSTS165000: Invalid Request: The user session context is missing. One or more of the user context values (cookies, form fields;…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-02-10T15:24:40+00:00
Anonymous
1 answer

I lost all of my files on onedrive, including shared and local files.

Hi i just opened my onedrive today and suddenly all my saved files and shared files are gone. Before this I exceeded the storage limit so i have been wanting to remove some of the files. but now that all my files are gone, that means all of my notes for…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2024-12-01T23:03:20+00:00
Anonymous
1 answer

Want to change my number

I changed my number so how i can change my number for verification code

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-03-30T11:58:06+00:00
Anonymous
3 answers

iPad Pro OneDrive school account not projecting?

It is projecting a black screen with date and timestamp. Screenshots are also black screens. I use the app to teach, annotate and project. How do I fix this. It worked until last week.

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-01-28T10:24:11+00:00
Anonymous
1 answer

How do I get the videos that were in the shared folder?

About two years ago someone shared a folder that opens in one drive and where I could upload videos. Now I click on it and it says Link can't be opened in the OneDrive app. Do you want to open it in your browser?. When I open it in the browser it says…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-02-08T22:47:00+00:00
Anonymous
1 answer

Updated iPad Pro 13" w/ Updated One Drive App - Constant Freezes & Crashes when Viewing Files Tab

So I noticed this issue. Been dealing with it for weeks. This worked fine on the 13" iPad Pro with newer software for many months that we owned 6 of them for the company. It wasn't until we did the latest iPad software update (minor update) and the…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-03-31T14:37:20+00:00
Anonymous
1 answer

Cannot find files on OneDrive when using the Search tab option, have to go in and manually find the exact file

I have been using OneDrive for school for many years without many issues. I have large files with notes over many years and it can be difficult to manually find them in each folder so I have often used the search tab to find the file. Recently over the…

Microsoft 365 and Office | OneDrive | For education | iOS
asked 2025-01-24T18:20:13+00:00
Anonymous