Share via

Number changed

Anonymous
2025-07-12T21:21:44+00:00

My number has changed and I cannot receive a verification code.

Microsoft 365 and Office | OneDrive | For education | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-07-12T21:39:55+00:00

    Dear Bailey A. Queen,
    Thank you for reaching out to us. To better assist you, could you provide some additional details?  

    May I confirm whether your account is using an education license or a personal license? Was it provided by your school or organization, or did you create it independently using a personal email address such as Outlook.com, Gmail, Yahoo, etc.?

    These details will help us determine the best way to resolve the issue. Looking forward to your response so we can assist you further!  
    Best regards,   
    Viego An - MSFT | Microsoft Community Support Specialist.

    0 comments
  2. Anonymous
    2025-07-17T23:17:04+00:00

    Hello Bailey A. Queen,
    It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated. 

    Please feel free to let me know if there’s anything I can assist you with. 

    I look forward to hearing from you soon.

    Wish you have a great day. 

    Best Regards,  
    Viego An  - MSFT | Microsoft Community Support Specialist.

    0 comments