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Backup issue

Anonymous
2025-05-31T11:45:04+00:00

I use onedrive to store a backup of my notebooks from Goodnotes 6. This app provides me a continuous back up of the data so I deleted the application and all its data trusting my backup on your cloud service. When I downloaded the app again it showed me an outdated backup and when I look through the onedrive application the backup I was looking for was gone.

How can I be able to access this back up?

Microsoft 365 and Office | OneDrive | For education | iOS

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  1. Anonymous
    2025-06-01T15:23:26+00:00

    Hello Marco,

    Thanks for posting in the Microsoft Community.

    1. I recommend signing in through the OneDrive web portal using the following link: Persoonlijke cloudopslag – Microsoft OneDrive
    2. Unlink and Reconnect Your Account
    • Click the OneDrive icon in the taskbar.
    • Go to Settings > Account > Unlink this PC.
    • Restart your computer and sign in again.
    1. Check for Sync Issues

    After reinstalling the app, OneDrive may not have synced properly:

    • Right-click the OneDrive icon in your system tray.
    • Go to Settings > Account and ensure your folders are selected for sync.
    • If needed, click Unlink this PC, then sign in again and reselect folders.

    3. Reset OneDrive

    If the app is stuck or showing outdated data:

    • Press Win + R, type: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
    • Press Enter. This will reset the app without deleting your files.
    • Restart OneDrive from the Start menu.

    Best wishes,

    Maryam | Microsoft Community Support

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