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iPad Pro OneDrive school account not projecting?

Anonymous
2025-01-28T10:24:11+00:00

It is projecting a black screen with date and timestamp. Screenshots are also black screens. I use the app to teach, annotate and project. How do I fix this. It worked until last week.

Microsoft 365 and Office | OneDrive | For education | iOS

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  1. Anonymous
    2025-01-28T13:10:32+00:00

    Hi Sindhu,

    Thanks for posting in the community. We are happy to help you.

    I understand the inconvenience you are experiencing. Since we are communicating in the community, I am not able to check your environment directly. Therefore, I would like to gather more information for initial troubleshooting. You can share the results/information with us, which will help us narrow down the problem.

    1. Per your description, my understanding is that when you use the iPad to stream OneDrive images, and images appear black.

    If my understanding conflicts with the situation, please point it out and let us know.

    If I understand correctly, please provide some screenshots or take photos of the situation. You can upload the screenshots/photos via "Insert Image".

    ![](https://learn-attachment.microsoft.com/api/attachments/9906dbc6-0587-4e2e-af65-5b3f82274638?platform=QnA"2">

  2. I would like to know the version of OneDrive for iOS and the iPadOS version.
  3. I would like to know if the images are displayed properly when viewing them in OneDrive for iOS.

We look forward to your response. Thanks for your cooperation. 😊

Sincerely,

George | Microsoft Community Moderator

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  • Anonymous
    2025-01-28T13:46:30+00:00

    Hi George,

    Thank you for getting back to me. So my iPadOS is 18.2.1, OneDrive 16.3.5 versions. I can view the files and images absolutely normal on my iPad, I can annotate as well. But cannot take screenshots, I have attached an image. The same thing shows up when I connect my iPad to an external projector.

    Sindhu

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  • Anonymous
    2025-01-29T17:20:42+00:00

    Hi Sindhu,

    Thanks for posting back and sorry for my late reply.

    I have tested with the same iPadOS version and OneDrive version and I could not reproduce the same issue. In this case, I suggest you uninstall OneDrive, restart your iPad, reinstall OneDrive for the App Store, and then check again.

    If the problem persists, I believe the issue is occurring in a specific environment. In this case, I recommend you report the issue to the OneDrive product team as they constantly check customer reviews and feedback. And a lot of the features are fixed and improved based on customer feedback.

    I suggest you report the issue by the in-app feedback tool: click your profile picture in the top left> Help & feedback> Report a problem. You provide the details, attach the screenshot, and then click Send.

    Sorry for the inconvenience that happened to you. Appreciate your patience and understanding.

    Hope you having a nice day.

    Sincerely,

    George| Microsoft Community Moderator

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