Only sees shared libraries on a work/school Onedrive

Question

Only sees shared libraries on a work/school Onedrive

Mia Anna King 0

Hi, I’m having some issues with my school Microsoft account. When I sign into OneDrive, only shared libraries show up.

My previous account works just as it should, showing "home", "my files", "shared" etc.

Tried updating, restarting, uninstalling the app and nothing seems to work.

Thanks for your help!

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Answer 1

Hi Mia Anna King

Thank you for contacting Microsoft Q&A.

I’ve reviewed your issue carefully and looked into similar cases to better understand what might be happening.

Unfortunately, there’s very limited information available about this specific behavior where only Shared Libraries show up in OneDrive on iOS when using a school account. I’ve tried to reproduce the issue but wasn’t able to recreate the same experience, so it’s difficult to pinpoint the exact cause.

Here are a few things you can try that may help reset or refresh the view:

Sign out and sign back in to the OneDrive app.
Switch temporarily to a personal account, then switch back to your school account.
Contact your school’s IT administrator to confirm whether your account has full OneDrive access enabled. Some education tenants restrict access to personal file storage and only allow shared content via Teams or SharePoint.

While researching, I came across a thread where someone had a similar issue on iPad, only seeing “Libraries” at the bottom. Interestingly, they mentioned that the issue resolved itself after a couple of days, though they weren’t sure what caused it.

You can check out that thread here:

Onedrive app only showing libraries on ios. Files no syncing to files app - Microsoft Q&A

Please let me know if any of these steps help, or if you notice any changes over time. I’m always here and happy to assist further.

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Liora D 8,085 Reputation points Microsoft External Staff Moderator

2025-09-29T07:31:32.7733333+00:00

Hi Mia Anna King,

It’s been a while since I last heard from you; I just wanted to check in and see if you need any further assistance.

If you find this information helpful, please consider marking it as an answer. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable marked answer will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.

Please feel free to let me know if there’s anything I can help with.

Looking forward to hearing from you!
Liora D 8,085 Reputation points Microsoft External Staff Moderator

2025-09-30T11:45:30.0566667+00:00

Hi Mia Anna King,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.

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Only sees shared libraries on a work/school Onedrive

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