Share via

How do I get the videos that were in the shared folder?

Anonymous
2025-02-08T22:47:00+00:00

About two years ago someone shared a folder that opens in one drive and where I could upload videos. Now I click on it and it says Link can't be opened in the OneDrive app. Do you want to open it in your browser?. When I open it in the browser it says Sorry, something went wrong Sorry, you cannot access this document.

Microsoft 365 and Office | OneDrive | For education | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-02-10T08:50:03+00:00

    Dear Rohan KAUSHAL1,

    Good day! Thank you for posting in Microsoft Community.

    Based on your description, you are unable to access a shared OneDrive folder that previously allowed you to upload videos. The error message states: "Link can't be opened in the OneDrive app. Do you want to open it in your browser?" and when opening in a browser, you see: "Sorry, something went wrong. Sorry, you cannot access this document." Apologies for the inconvenience caused, and please don’t worry, let’s work together on your concern and move towards a resolution path.

    Generally, the error message you shared will be encountered when you are trying to access the file shared by the other user and the owner of the file removed access to you. Please try the following steps:

    1. Ask the person who originally shared the folder if it is still available in their OneDrive. If they removed or unshared it, you may no longer have access.
    2. Ensure you are logged into OneDrive with the correct Microsoft account that was granted access to the shared folder.
    3. If you lost access, request the owner to send you a new sharing link.
    4. If you had the folder in your OneDrive but it was deleted, go to OneDrive Recycle Bin and restore it if possible.

    For better understanding, learn more about shared OneDrive folder access in this Microsoft support article.

    To assist you further and narrow down the issue, could you help me with the following information?

    • Do you see this issue only when opening this specific shared folder, or does it happen with other shared files as well?
    • What device are you using? (iPhone or iPad? Which iOS version?)
    • Is your OneDrive app updated to the latest version?
    • Are you signed in to the correct Microsoft account that originally had access to the shared folder?

    I appreciate your patience and understanding. Looking forward to your response!

    Best Regards,

    Sophia

    0 comments