HOW TO RECOVER UNSAVED DOCUMENT

To recover your unsaved document in Microsoft Word on your iPad, you can try the following steps:

1. Check AutoRecover Files: Even though you mentioned that you have checked for unsaved documents, ensure that you have looked in the AutoRecover section. Open Word, go to File > Info > Manage Document > Recover Unsaved Documents. This may help you find any automatically saved versions of your document.
2. Search for Temporary Files: Sometimes, temporary files may be created. You can look for files with a .tmp extension. However, this may be more applicable to desktop versions of Word.
3. Check OneDrive: Since you have Autosave enabled and your documents are supposed to be saved to OneDrive, double-check your OneDrive folder. Look for any recent files or versions that might not be immediately visible.
4. Recycle Bin: If you accidentally deleted the document, check the Recycle Bin in OneDrive to see if it's there.
5. Restart Word: Close and reopen the Word app. Sometimes, reopening the app can trigger the recovery of unsaved documents.

If none of these methods work, it is possible that the changes made during your last session may not be recoverable. It's always a good practice to save your work frequently to avoid losing important changes.

References:

• How to recover unsaved Word documents

Hi @Sabrine Elouali,

Welcome to the Microsoft Q&A forum.

Thank you for reaching out to us. I would like to provide the following information:

If you have enabled the Auto Save feature, you can follow the steps below to restore your OneDrive to a point before the app crashed:

Step 1: Go to https://onedrive.live.com

Step 2: Click Settings → Restore your OneDrive

Step 3: Select a restore point before the issue occurred

After completing the steps, please access your document again to check.

I noticed that your case is tagged under Education, so I’m providing information based on an education account type.

Since your account is an Education account, it is managed by your school’s administrator. If restoring OneDrive does not fix the issue, please contact your admin to check whether the data can be recovered from the admin level.

I hope the information above is helpful. Please give it a try and let me know the result. If the issue persists, we can continue working together to resolve it.

Thank you for your patience and understanding. If you have any questions or need further assistance, feel free to leave a comment on this post so I can support you further.

I’m looking forward to your response.

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