one drive will not work for auto save

Hi @Alicia Thomas, 

Thank you for reaching out to the Microsoft Q&A forum and sharing the details of your issue. 

I truly understand you're seeing the message “Sorry, we're having trouble connecting to OneDrive” when trying to turn on AutoSave. This message usually appears when the Office app isn’t able to connect with your OneDrive account. Below are a few steps that can guide you through checking and adjusting the settings to get AutoSave working properly. 

1/ Please make sure your device is connected to the internet. OneDrive needs a stable connection to sync and enable AutoSave. 

2/ AutoSave only works for files stored in OneDrive or SharePoint Online.  If your file is saved locally (such as on your desktop), please do the following: 

• Open the file in Word, Excel, or PowerPoint 
• Click File > Save As 
• Choose your OneDrive folder 
• Save the file there and reopen it 
• Or go to File > Options > Save. 
• Make sure “AutoSave OneDrive and SharePoint Online files by default” is enabled 
• If nothing seems to work, performing an Online Repair of Office might help go to Control Panel > Programs > Microsoft Office > Change, and select Online Repair instead of Quick Repair. 

3/ Once the file is saved in OneDrive: 

• Open the file again 
• Look at the top-left corner of the app 
• Toggle the AutoSave switch to On 
• For your reference: How do I turn on AutoSave? - Microsoft Support  

4/ Please check OneDrive Sync Settings 

• Right-click the OneDrive cloud icon in the bottom-right corner of your screen 
• Select Settings 
• Check if your files are synced 

5/ You might try to sign in to Your Microsoft Account 

• Open Word, Excel, or PowerPoint 
• Go to File > Account 
• Confirm you're signed in with the same account linked to your OneDrive 

6/ You can try to restart OneDrive 

• Press Windows + R on your keyboard 
• Type: onedrive.exe /reset and press Enter 
• Wait a few moments, then restart OneDrive manually if it doesn’t reopen automatically 
• For your reference: Reset OneDrive - Microsoft Support 

7/ Try to update Office 

• Open any Office app 
• Go to File > Account > Update Options > Update Now 
• This ensures you have the latest features and fixes. 

If these steps don't resolve the issue, I recommend reaching out to support engineer for further personalized assistance - Get support - Microsoft 365 admin | Microsoft Learn 

As a community moderator, we do not have sufficient permissions and resources to conduct research directly. We recommend that you contact your IT administrator and your IT administrator can follow the steps in this article to create a Support ticket.   Engaging with Microsoft Support will allow you to work with agents who can provide live assistance and escalate the issue to specialized teams if needed. They also have the ability to perform deeper backend analysis and offer targeted solutions that go beyond what we can provide here in the forum.  

I truly wish I could assist you further, and I appreciate your understanding and patience as we work within these limitations. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward for your reply.

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Hi @Alicia Thomas, 

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution. 

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly. 

Thank you very much, and I wish you a great day.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.    

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