This issue popped up for me yesterday as well. I ran the diagnostic as instructed above. Is anyone able to assist?
How can fix windows camera frame server error Dell 16 pro plus pb16250, that is causing machines to freeze and not being able to make a video call with teams, or use a video function online like YouTube, mictest.com, ect.
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Tony Johnson
20
Reputation points
I am having a problem with the dell pro 16 plus. When a user is trying to make a video call the device will freeze up. I have tried reimage and different users to make sure that it is the profile that is the issue. The one thing that is always happening is the Windows Camera Frame Server error. This is only happening on this model of the Dell computers that we have. Any thoughts on steps to take would be greatly appreciated.
Windows for business | Windows 365 Business
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 39%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
Will Power 11 Reputation points2025-10-31T14:04:14.1533333+00:00 Did you ever find a solution to this?
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Geoff Lane 0 Reputation points2025-10-23T20:08:58.0933333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC4%3C/text%3E%3C/svg%3E)
ChrisC-46654 25 Reputation points2025-10-24T07:15:15.1066667+00:00 The diagnostic wont help you much. Check out some of the other comments. Try disable the Intel AI Boost driver under your Neural Processor in device manager and let us know how you go.
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Will Power 11 Reputation points
2025-10-31T14:26:21.8533333+00:00 did disabling the AI help?
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Geoff Lane 0 Reputation points
2025-10-31T17:09:28.77+00:00 What worked for me was discovering that Google Password Manager was accessing my camera multiple times a day for some reason. Once is disabled that permission everything went back to normal.
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