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Microsoft Q&A
22,743 questions
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I am in Europe, in France, I subscribed to Microsoft Family 365 in Hong Kong, i do no want to be charged in HKD anymore but in Euro, my plan is annual, it will be for renewal in September 2026, how can i have this done immediately ?
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I AM SICK AND TIRED, MY ACCOUNT WAS HACKED, EMAIL WAS CHANGED THEREFORE I CANNOT RECOVER IT, I NEED A FORM TO FILL OR TO TALK TO SOMEBODY THAT WILL ACTUALLY HELP ME RECOVER MY ACCOUNT, I PURCHASED MINECRAFT ON IT AND I WANT TO PLAY, SO IF THERES A…
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i was send email from Microsoft about switching Microsoft office365 plans weather i wanted to stay on the current plan or change to another one my current plan >>>> Microsoft 365 Family new plan >>>>>>>>> Microsoft…
I am not allowed to install MS 365 Business Premium. Many failed attempts could be result that my email cannot be a personal email. I do not remember the "company" email I used when I subscribe to paying $23.10 every month.
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In December 9th, I renewed my payment method for the plan I had. The payment went through for $99.99. I then looked at other plans and upgraded to the family plan for $129.99. That payment also went through. I would like the $99.99 payment refunded…
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Can I add a new PC to my Office365 home subscription when I can't find the passkey?
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Hi, The following are the details of my case. I purchased Microsoft 365 Personal on 2025.12.06. I upgraded to Microsoft 365 Premium on 2025.12.10, then canceled it. I repurchased Microsoft 365 Personal on 2025.12.10. As a result, I have only Microsoft…
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Can anyone tell me why I frequently get messages like the attached screenshots? I am using my personal desktop computer. I have used it for work before, but I no longer work for the company that I worked for. I have tried removing all references to my…
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unable to activate office 2024 from Lenovo Lenovo will not give me an activation key. Sent me here.
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Please come back later to redeem your product key. Error Code: StackBlockedDueToOrderPendingChangeRecord Correlation Id: df6282f7-1e44-439c-b1a7-66274fd29015 Timestamp: 2025-12-11T02:56:57.456Z I tried this two days ago and again yesterday. I can't…
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Good day, respected community. My question is not simple, but I won't be able to figure it out without your help. Could you please help me? The company I work for wanted to purchase the licensed product Microsoft Office LTSC Standard DG7GMGF0PN5D:0002…
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i went to install office 365 and entered the activation key correctly. originally the error was showing as invalid, then after several attempts shown as too many requests
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I’ve tried the telephone numbers published and I get a computerised voice that keeps sending me back to the internet no matter what phrase I use and then ends the call automatically. I can’t even raise a chat within my accounts. There must be other…
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HI, I HAVE MICROSOFT OFFICE 365 SUBSCRIPTION, IT IS ALIGN WITH MY '[Mod: PII Redacted]@HOTMAIL.COM' ID AND NOW I PURCHAGED POWER BI PRO LICENCE AND WANT TO ALIGN POWER BI PRO WITH MY ABOVE HOTMAIL ID. HOW CAN I DO THAT BECAUSE I WANT TO USE ONE DRIVE AND…
User account from identity provider 'live.com' does not exist in tenant 'xxx' and cannot access the application 'xxx'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with…
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Do you get charged twice for having MIcrosoft 365 on your laptop and android phone? $159 for each device?
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Recently my Microsoft account was compromised, so I reached out to Microsoft support to get my case escalated. But the thing is I got a email from cdoccm alpha microsoft dot com (cdoccm@microsoft.com). I gave them all of the info listed below but I…
have on old laptop that has microsoft 365 account that is paid up until march of 2026. bought a new laptop that comes with microsoft 365 lifetime on it. how do i transfer to the lifetime account before the old account expires?
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How do I find my account number? Where do I find my account number?
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Hi, I need to cancel the MS 365 account registered under [Moderator note: personal information removed] Please refund the $29 charged to my Visa card ending in 1417. I can no longer access that Gmail account and this is the reason I am writing from…
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