10,971 questions with Outlook | Windows | New Outlook for Windows | For business tags

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What is the right way not to show inactive users in the Organization tab under the Address Book?

Hello, We’re trying to ensure that inactive users do not appear in the Organization tab within the Outlook Address Book / People card. A few points for context: The user accounts are already disabled/inactive in Entra ID. However, they still show up…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T16:42:59.55+00:00
Karthikeyan Selvarajan 0 Reputation points
edited an answer 2025-12-13T10:43:03.8033333+00:00
Jayden-P 12,855 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Quick Step "Move" Function not working on new Outlook

Our organisation has a Microsoft 365 account.  I was using quick step on the new outlook to "Mark as read" and "Move" to a specific folder with no issue. About a day or two ago, my quick step (that was working perfectly) was greyed…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-09T06:36:25.1566667+00:00
John-George Gittins 65 Reputation points
commented 2025-12-12T23:25:58.33+00:00
KH 0 Reputation points
1 answer One of the answers was accepted by the question author.

how long does the Remote server returned '550 5.1.8 Access denied, bad outbound sender AS(42004)' error last

every time I try to email it says I'm not a valid user and I want to know how long the temporary ban lasts.

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T20:46:06.85+00:00
kenneth 0 Reputation points
accepted 2025-12-12T20:46:32.6+00:00
kenneth 0 Reputation points
2 answers

emails from a safe sender are being put into junk......how do I fix this?

emails from a safe sender are being put into junk......how do I fix this?

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T14:59:27.85+00:00
B T 0 Reputation points
commented 2025-12-12T20:29:22.27+00:00
Chris Duong 5,245 Reputation points Microsoft External Staff Moderator
2 answers

how to fix the following error in a folder on Outlook Today: Cannot display the folder. Microsoft Outlook cannot access the specified folder location.

I use Outlook Today and have my folders listed. I updated names in folder list and when I updated the Outlook Today to reflect the new names, most of the folders were fine to access the mail items. There has been a couple though that I get the…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T14:47:31.03+00:00
Edna Hall 0 Reputation points
commented 2025-12-12T20:07:49.2666667+00:00
Ryan-N 8,555 Reputation points Microsoft External Staff Moderator
2 answers

How do I add a sub account (not an email address) to an existing Outlook account?

I work for a large company that uses Outlook. We use multiple DBA's within our company so we need to maintain dual identities. We currently have an additional email address set up within our existing outlook account, but it is clunky in that the…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T16:50:38.1766667+00:00
Jessi Schmidt 0 Reputation points
commented 2025-12-12T18:43:18.2666667+00:00
Lia V 3,475 Reputation points Microsoft External Staff Moderator
2 answers

Salesforce App in Outlook not allowing users to click log in

I am not able to click the log in button in the salesforce app in outlook.

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T15:39:26.0333333+00:00
Cruz, Candice 0 Reputation points
commented 2025-12-12T17:11:54.4066667+00:00
Alexis-NG 9,355 Reputation points Microsoft External Staff Moderator
2 answers

Outlook (New) Beginning to Fail Across Our Entire Organization

I manage a company and we're noticing Outlook (New) beginning to fail across our entire organization over the past week. For some users, this is manifesting itself as Outlook not being able to start up at all, for others, it is freezing constantly and…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T16:03:45.93+00:00
Alex Rourke 136 Reputation points
answered 2025-12-12T17:01:13.9933333+00:00
Killian-N 6,820 Reputation points Microsoft External Staff Moderator
2 answers

Unable to drag and drop email to ToDo sidebar New Outlook

Starting this week when I try to click and drag an email from my inbox to my ToDo sidebar (right side), i get a red circle with a line through it. Have tried different pc's and also outlook on web.

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T15:01:38.6933333+00:00
Jack Speshock 0 Reputation points
edited an answer 2025-12-12T16:21:33.4733333+00:00
Jay Tr 6,310 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Will sub-folders still be available if managed folders are removed?

When the company transitions to the newer version of Exchange, and retention policies are in placed, will sub-folders still be an option for users?

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T14:00:03.5233333+00:00
Neville, Eddie P. (INPO) 20 Reputation points
accepted 2025-12-12T14:01:01.67+00:00
Neville, Eddie P. (INPO) 20 Reputation points
2 answers

Theme Missing

Hi, not sure what happened but how I bring back different theme and colors?

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T03:21:02.36+00:00
Yash Machhi (US) 0 Reputation points
commented 2025-12-12T13:33:46.7+00:00
Yash Machhi (US) 0 Reputation points
2 answers

Trying to log into my email account and I'm stuck in a password loop

I have a few different business email accounts all open in outlook. One of the accounts disappeared and I am trying to add it back. When doing so I input the password and it just keeps saying adding account then the screen to input the password appears…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T10:14:39.3866667+00:00
Thomas 5 Reputation points
commented 2025-12-12T12:21:49.94+00:00
Akhileshwar Kumar 0 Reputation points
4 answers

New Outlook - Stop automatically saving email Drafts

How can I stop New Outlook from saving drafts automatically? New Outlook does not clear drafts when a message is sent. You have to check in sent items to see if the message was actually sent... I just want the option to save a draft as needed versus…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-11-19T13:56:01.5066667+00:00
Steve Kimbler 5 Reputation points
edited a comment 2025-12-12T08:55:01.47+00:00
Valeria Putuntica (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

how to block gmail access to my contact lkist

I need to block gmail access to my outlook contacts list

Outlook | Windows | New Outlook for Windows | For business
asked 2025-11-19T13:48:00.99+00:00
Laurence Steinberg 0 Reputation points
accepted 2025-12-12T08:32:44.0466667+00:00
Laurence Steinberg 0 Reputation points
2 answers

Spell check not working on outlook email. Options tab is not available to click to get to spell check.

Spell check not working on outlook email. Options tab is not available to click to get to spell check.

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-12T02:42:09.33+00:00
Susie W 0 Reputation points
answered 2025-12-12T04:29:10.69+00:00
Sophie N 8,600 Reputation points Microsoft External Staff Moderator
1 answer

I cannot add signature in my outlook, I have checked everywhere, but there is no option to add my signature

I am currently using the 2025 version of outlook. New version places the signature option in "Accounts". However, I could not find the signature option in there or anywhere in my outlook settings. This is both outlook online and app. If…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T06:21:42.6566667+00:00
Prences Frias 0 Reputation points
commented 2025-12-11T23:32:57.6+00:00
Darren-Ng 5,880 Reputation points Microsoft External Staff Moderator
2 answers

New laptop. Outlook is not allowing email setup, even though its ALREADY on my prior laptop Outlook. ???

Purchase new URL last week, and created a new email w MS365. Loaded it into laptop and into Outlook - works fine. Laptop had unrelated issues, so I purchased new laptop. (laptop2) Tried to load Outlook with my email address onto laptop2. Received…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-11T02:28:33.51+00:00
Mark Connell 0 Reputation points
commented 2025-12-11T23:26:34.6766667+00:00
Sophie N 8,600 Reputation points Microsoft External Staff Moderator
2 answers

Company Office Theme not Appearing

On Tuesday this week, the company office theme in Outlook is not appearing. I am the admin, and there has been no changes to any settings recently. I can see our theme settings in the Admin Center - same theme as always; colours, logo etc have not…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-04T15:16:05.9733333+00:00
Chantel Porretta [Greenspace] 15 Reputation points
edited a comment 2025-12-11T21:56:18.2866667+00:00
Hani-N 5,515 Reputation points Microsoft External Staff Moderator
2 answers

Sender is outside organization

How can I approve email addresses "outside my organization" to override the warnings? these warnings repeat regardless of the amount of times I receive emails from them.

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-10T14:42:19.9533333+00:00
Jay 0 Reputation points
commented 2025-12-11T21:15:55.3133333+00:00
Kai-L 7,335 Reputation points Microsoft External Staff Moderator
1 answer

Updated from Essentials to Business and now can't log in

I was logged in to Outlook desktop. We added an accounting email so I assigned my work email as a delegate so I could access both while logged into my work email. My subscription was set as Essentials so that did not work. We upgraded my email to…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-12-10T14:45:18.23+00:00
Nikki 0 Reputation points
edited a comment 2025-12-11T20:54:42.4733333+00:00
Ruby-N 6,145 Reputation points Microsoft External Staff Moderator