Microsoft 365 and Office Microsoft Family Safety For home Windows

1 answer

How do I get refunded from my current subscription to an already paid subscription?

I currently have Microsoft 365 Family which I no longer need. However, I just purchased Microsoft 365 Personal. How can I get refunded for the family subscription that just renewed on 10/01/2025 for $129.99. I just purchased a laptop at Best Buy where I…

asked

Amir Springer 0

answered

Q&A Assist

2 answers

Request for refund – unused subscription charged in the past

Hello Microsoft Support Team, I am writing regarding a Microsoft subscription charge that occurred approximately 2–3 years ago on my account. At the time, I did not realize that the service was a paid subscription and I did not actively use the product…

asked

3 - Võ Nguyên Quỳnh Như 0

answered

DaveM121 814K Independent Advisor

2 answers

My son cannot access his Microsoft account because it keeps asking for parental consent

Hi, My son cannot log into his Microsoft account because it keeps requesting parental consent. His account is: ******@outlook.com My account is: ******@raynermail.com When he tries to log in, the system wants parental consent. When I login and…

asked

Ivan Rayner 0

commented

Ivan Rayner 0

2 answers

Microsoft Family Safety is not approving request by children to access YouTube. It says it's successful but not working on their PCs.

We manage our children's time on YouTube with MFS. Today they have sent through their requests as usual, but when I 'approve' them, they remain blocked and keep getting prompted to ask permission again.

asked

Elle McQueen 0

commented

Elle McQueen 0

3 answers

Father deceased, stuck in the family. Need consent to leave the family, but we don't have access to the mail / phone number.

Hello! My father deceased 3 years ago. Now i need verification from the mail and phone number from my father, but it got deleted and we don't have access to it. I'm also stuck in the family, but we need consent to leave it. So i need to get removed from…

asked

Jari ten Hove 0

answered

Jari ten Hove 0

4 answers

Unresolved Case #7090928398 (Locked Account Requiring Parent Permission)

My Microsoft account (<RemovedPII>@outlook.com.au) remains locked, and every attempt to sign in results in a prompt for parental permission. Here’s what has happened so far: I’ve had multiple support interactions over the last three days without…

asked

Joshua Simon 20

edited the question

Valeria Putuntica (BLUEHAWK LLC) 0 Microsoft External Staff Moderator

3 answers

My sons MS accounts is stuck in a parental consent loop.

I have been in contact with a Microsoft accounts supervisor. I have already been provided with the proper troubleshooting to connect the child to a parent organizer but I am constantly in a loop that's saying there is already a consent for the child. As…

asked

Greg Knowles 10

commented

Ami-T 4,045 Microsoft External Staff Moderator

2 answers

Microsoft 365 family share issues

I had a microsoft 365 account under my personal email. I recently unsubscribed due to no longer wanting to use this account. I know have been authorized by a family member to share on their new account. But everytime I go into to try and use it, it keeps…

asked

Daylene Black 0

answered

JC 7,280 Independent Advisor

4 answers

I wish to change the recipient email addres for reports under the family.microsoft system

family.microsoft is set up for me to monitor my daughters on-line activity, for her protection. Due to a change in circumstances, I now need to change the email addfress I wish the reports to be sent to. How do I make that change?

asked

PC highstoy 20

accepted

PC highstoy 20

1 answer

Microsoft Family Safety issue

So my account had the date of birth of 2008 And i noticed my OneDrive was giving me red marks and my browser said i need to sign in and it wasnt sync. It said that my account was still a Child so i clicked sign in and it asked me for Guardian/Parent sign…

asked

Buildings Fire 0

answered

Kai-H 6,175 Microsoft External Staff Moderator

2 answers

I am not able to add my children to my MS365 family account. It keeps saying of my account that "This account cannot give parental consent".

I am not able to add my children to my Microsoft365 family account. It keeps saying "This account cannot give parental consent" which is weird because my account is the Parent / Administrator of the family group. I have tried signing in…

asked

Okey 0

answered

Okey 0

3 answers

#&% Family, how to add a family member account that is full so you cannot accept

Hi, Have bought a 365 Family subscription and now want to add the family´s email accounts. In one of them the storage is full so they cannot via that account answer the mail to accept to share. The reason I bougt the Family alternative in the first place…

asked

Claes Mangelus 0

answered

Harold Milan 12,290 Independent Advisor

3 answers

Remove Consent from a Family Account

I was sent here by Customer Support. I am the owner of a family subscription plan. None of the 4 members on the plan are children, but grown adults. One of the family members is unable to log into their account and must provide parent consent to access…

asked

DJ Tchameni 0

answered

Onyx Is here 3,140 Independent Advisor

2 answers

How to invite child back to a family group after removal?

I've occasionally removed my child from a family group. Then I've added him back. Invitation got sent. When he follows the invitation link, he enters his credentials. Then he is asked for a parent consent. I enter my details, but it says "this…

asked

SERGEY TRUKHTANAU 0

answered

Lucky 5,090 Independent Advisor

2 answers

Use Comcast email in traditional Outlook.

Comcast email stopped working in Outlook. I deleted it. Not having any success in reinstalling it. I keep getting error messages.

asked

Bob Griffith 0

answered

Rez 12,680 Independent Advisor

2 answers

Manage multiple subscriptions

Unable to manage multiple subscriptions. Purchased two subscriptions on 08/20/2025 and 12/02/2025.

asked

Steve Caines 0

answered

Edward Schlobohm01 9,240 Independent Advisor

2 answers

computer thinks i'm a child

the computer thinks i'm a child and is limiting me.

asked

eunice boeringa 0

edited the question

Gérard Oomens 113.7K Volunteer Moderator

4 answers

Outlook schreibt: E-Mail bei Geschäfts-, Schul- oder Unikonto nicht gefunden. Ich kann Outlook nicht öffnen.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Guten Abend, ich habe Windows 11, jährliche Verlängerung von 365 (03.12.) und kann outlook nicht öffnen. Es schreibt: ....Geschäfts-, Schul- oder Unikonto... findet den Namen nicht. Ich habe 365 für family! Das Konto muss von "Geschäfts-,…

asked

Werner Graebe 0

answered

Marcelo Mendoza 5,645 Independent Advisor

2 answers

Cannot remove child account from Microsoft Family – Remove redirects to Manage Permissions

I am unable to remove a child account from my Microsoft Family group. When I click “Remove from family group” for the child account, it redirects to the Manage Permissions page, but no child is listed there so removal is blocked. My family setup is: …

asked

Bellapukonda Vinay Kumar 0

answered

JC 7,280 Independent Advisor

2 answers

Was added to a family without permission

my sister was added to a family without any consent and cant leave, the creep can see browing history and more how can i leave the family my sisters account is 15 and there is no button

asked

Stella Adam 0

answered

John Jefferson Doyon 47,670 Independent Advisor

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

Filter

Content

573 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Windows tags

How do I get refunded from my current subscription to an already paid subscription?

Request for refund – unused subscription charged in the past

My son cannot access his Microsoft account because it keeps asking for parental consent

Microsoft Family Safety is not approving request by children to access YouTube. It says it's successful but not working on their PCs.

Father deceased, stuck in the family. Need consent to leave the family, but we don't have access to the mail / phone number.

Unresolved Case #7090928398 (Locked Account Requiring Parent Permission)

My sons MS accounts is stuck in a parental consent loop.

Microsoft 365 family share issues

I wish to change the recipient email addres for reports under the family.microsoft system

Microsoft Family Safety issue

I am not able to add my children to my MS365 family account. It keeps saying of my account that "This account cannot give parental consent".

#&% Family, how to add a family member account that is full so you cannot accept

Remove Consent from a Family Account

How to invite child back to a family group after removal?

Use Comcast email in traditional Outlook.

Manage multiple subscriptions

computer thinks i'm a child

Outlook schreibt: E-Mail bei Geschäfts-, Schul- oder Unikonto nicht gefunden. Ich kann Outlook nicht öffnen.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Cannot remove child account from Microsoft Family – Remove redirects to Manage Permissions

Was added to a family without permission