How do I get refunded from my current subscription to an already paid subscription?

To request a refund for your Microsoft 365 Family subscription, you need to follow the cancellation and refund policies based on your billing account type. Here are the general steps you can take:

1. Determine Your Billing Account Type: Check if you have an MCA (Microsoft Customer Agreement) or MOSA (Microsoft Online Subscription Agreement) billing account. This will affect your refund eligibility.
2. Cancellation and Refund:
   • If you have an MCA billing account, you can receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you cancel after this period, you may not be eligible for a refund but can turn off recurring billing to prevent future charges.
   • If you have a MOSA billing account, you can receive a prorated credit or refund if you cancel after starting or renewing your subscription.
3. Cancel Your Subscription: Go to the Microsoft 365 admin center and follow the steps to cancel your subscription. This will stop any future charges.
4. Contact Support: If you need assistance with the refund process or if you are unable to cancel your subscription, you should contact Microsoft support for help.

Since you mentioned that your subscription renewed on 10/01/2025, you may be outside the seven-day window for a full refund if you have an MCA account. However, contacting support will provide you with the best options based on your specific situation.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Protect tenants and subscriptions from abuse and fraud attacks

You will have to cancel your Microsoft 365 Family subscription. See https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b .

For more on refunds, have a look at https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472.

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