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Can't create a Class Team in Microsoft Teams for Education

Anonymous
2021-05-31T22:24:51+00:00

Hi, I can not create a lass team in Microsoft Teams. I know I had done this once on this account but it is not showing any options of what team I want to create. Instead it is showing this.

I also have a Office 365 A1 Techer license.

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  1. Anonymous
    2021-06-02T05:21:11+00:00

    Hi Ahmad_Admin1,

    Thanks for your updates. Given this result, the problem is related with your account.

    To further narrow down it, we recommend you may:

    1. Confirm with other teachers in your school to see if they have the same problem with their teacher account.
    2. Contact your school's IT admin to check and confirm your account licenses. If convenience, your administrator can remove and re-assign teacher license to your account to check the result.

    You can share below documents with your administrator for his/her reference:

    Best regards,

    Jennifer

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  1. Anonymous
    2021-06-01T13:22:55+00:00

    I used the test account you sent me and I was able to create a class Team.

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  2. Anonymous
    2021-06-02T15:38:53+00:00

    Thanks for the reply, it actually turns out I am the admin of the organization. So I created a test teacher account and logged onto the account and I was able to create a class team. Also, I did not add the test teacher to the Microsoft 365 group that had a teacher policy assigned.

    Maybe I did something wrong? I will try to unassigned my teacher license and re-assign it because it looks like i'm the only one having the issue.

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  3. Anonymous
    2021-06-02T15:45:04+00:00

    I fixed the problem! I do not know what was causing the issue but now it works.

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  4. Anonymous
    2021-06-02T23:13:29+00:00

    Hi Ahmad_Admin1,

    Glad to hear it works now! Wish you a nice day!

    Best regards,

    Jennifer

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