1,219 questions with Microsoft Security | Microsoft Identity Manager tags

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1 answer

Locked out of my email can't talk to a person just. Need help

I've had my Hotmail account for more than 25 years. My account was hacked. I can't get into my Xbox. My Hotmail nothing. It has all my personal information on there. My h&r block account. They spammed my folder. They were sending the max amount of…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-15T17:42:16.3333333+00:00
Shane Edmondson 0 Reputation points
edited a comment 2025-12-15T17:45:03.2+00:00
Shane Edmondson 0 Reputation points
1 answer

Microsoft account hacked - account shows as non-existent and recovery form fails.

Hello, Microsoft Support Team. I'm contacting you because my Microsoft account was compromised by unauthorized access, and I currently have no way to recover it through automated means, even though the account is legitimately mine. The problem started…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-15T04:40:52.34+00:00
S4n71 0 Reputation points
edited the question 2025-12-15T04:41:43.1166667+00:00
S4n71 0 Reputation points
1 answer

Old Laptop - Removed as registered device - BitLocker Recovery Key

Hi I have an old Acer Aspire Laptop running Windows 10. I hadn't used it since 2022, since that's the time I bought my new laptop to replace it. 3 years later, I remembered I'd like to retrieve something from it, so I tried to sign in but it asked for a…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-15T00:20:18.78+00:00
Lee Carter 0 Reputation points
answered 2025-12-15T00:20:34.4566667+00:00
Q&A Assist
1 answer

Unable to login Entra

Hi All, I'm trying to login Entra to manage blob access account, however, I'm not able to login with the error message, could anyone help on it? "Sign-in failed:Error code: AADSTS5000225"

Microsoft Security | Microsoft Identity Manager
asked 2025-12-13T08:31:11.7333333+00:00
xiangxin zhang 0 Reputation points
edited the question 2025-12-14T03:00:16.0566667+00:00
Ravi Varma Mudduluru 3,775 Reputation points Microsoft External Staff Moderator
0 answers

I'm trying to log into YouTube with mu passkey, but windows security says, "something went wrong" How do I fix it?

I'm currently attempting to sign into my YouTube account using a passkey for authentication, but each time I try, Windows Security displays an error message that simply says, 'something went wrong,' without providing any additional details or guidance on…

Microsoft Security | Microsoft Identity Manager
asked 2025-10-23T08:07:42.0433333+00:00
James Ward 10 Reputation points
commented 2025-12-13T05:10:59.1933333+00:00
Pranav 0 Reputation points
1 answer

How do I get a live Microsoft tech to help online is helpMicrosoft,com

How do I get a live Microsoft tech to help online is helpMicrosoft,com

Microsoft Security | Microsoft Identity Manager
asked 2025-12-12T16:49:12.29+00:00
Kevin McCarthy 0 Reputation points
answered 2025-12-12T16:49:22.3533333+00:00
Q&A Assist
1 answer

Stuck in password reset

I have been stuck in a password reset nightmare the last couple of days. My account gets locked, and i have to create a new password. I create a new password and sign in When i try to sign in on another device, i get a message that i have tried…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-11T18:37:37.65+00:00
alexander 0 Reputation points
commented 2025-12-12T16:43:39.3633333+00:00
Melinda Metzloff 0 Reputation points
1 answer

How to fix an issue regarding " Search for device" "Lock" option missing in the map where the phone can be seen.

I was trying to lock my (example: stolen laptop) and already logged in to my microsoft account from my phone and I can see the location of my laptop in the map when I press find device but no LOCK option comes next to find my device, what to do? I saw…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-12T05:39:30.31+00:00
Sadi Khan 0 Reputation points
answered 2025-12-12T05:39:42.7+00:00
Q&A Assist
1 answer

New Microsoft Account Cannot Access Azure or Entra – “No Directories Found” and AADSTS16000 Error

Hi team, I created two new Microsoft accounts (one Outlook.com-based and one Gmail-based MSA). Both accounts are able to sign in to portal.azure.com, but Azure shows: “No directories found” The current directory is just a GUID (Microsoft Services…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-11T20:52:53.2933333+00:00
Mihir Patel 0 Reputation points
answered 2025-12-11T20:53:03.8966667+00:00
Q&A Assist
1 answer

i am having trouble logging in to Microsoft account; doesn't recognize my email.

{"SessionId":"41bd8d2f-e39a-174b-94a9-693756b77060","Timestamp":1765479865563,"Error":"INVALIDCREDENTIALS CANCEL"}

Microsoft Security | Microsoft Identity Manager
asked 2025-12-11T19:12:51.6633333+00:00
BRYAN KISTLER 0 Reputation points
answered 2025-12-11T19:13:08.32+00:00
Q&A Assist
2 answers

How can I change mobile number of azure account.

By mistake, I used a different mobile number, and because of this, I am not receiving the OTP when I try to register using my credit card. I would like to update my mobile number to the one linked with my credit card so that I can receive the OTP and…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-03T15:55:10.8033333+00:00
Vishal Waghole 0 Reputation points
commented 2025-12-11T10:35:17.1166667+00:00
VEMULA SRISAI 3,590 Reputation points Microsoft External Staff Moderator
1 answer

Account got hacked

I would like to ask if it is possible to recover my microsoft account cause i have files there and my microsoft email got hacked and the hacker email is the only have but it masked on so when im trying to recover it won't accept it cause it got masked on…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-09T09:59:42.94+00:00
harvey shon 0 Reputation points
answered 2025-12-09T09:59:49.4533333+00:00
Q&A Assist
2 answers

Account hacked

My account was hacked, my email and phone number removed, and then I could not get back into my account. I have proof of all of these. The email adress that hacked me was ******@vargosmail.com. I cannot reach an actual person at microsoft, and all the…

Microsoft Security | Microsoft Identity Manager
asked 2025-09-16T15:50:03.7166667+00:00
Jelle Nikkels 30 Reputation points
commented 2025-12-08T14:32:37.46+00:00
Shawn Peter Seremba 0 Reputation points
4 answers One of the answers was accepted by the question author.

i just revived windows with a bit locker 48 digit code but now i don't have access to another one for the future

i lost windows yesterday, so i asked online what to do, worked it out, i needed the 48-digit bit locker code. All is good got it back with some frustration, I don't want to get caught again, so I went into my Microsoft account to see if one was recorded…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-07T07:44:28.38+00:00
Peter oneill 20 Reputation points
accepted 2025-12-07T22:45:37.32+00:00
Peter oneill 20 Reputation points
1 answer

Error call phone when recover account

Error in step call phone when recover account

Microsoft Security | Microsoft Identity Manager
asked 2025-12-07T01:40:50.97+00:00
Phước Châu 0 Reputation points
answered 2025-12-07T10:35:41.4233333+00:00
Nathan Roberts (SN) 8,216 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

identity impersonation

Dear Lamna Healthcare Team, I am writing to report an urgent case of potential identity impersonation and misuse involving your company's domain (lamnahealthcare.com). My name is Felix Muteia, and my personal email address is ******@gmail.com. I…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-06T08:29:19.6366667+00:00
Felix Muteia 20 Reputation points
accepted 2025-12-06T08:30:50.5766667+00:00
Felix Muteia 20 Reputation points
1 answer

HOW CAN I SPEAK ON THE PHONE TO A HUMAN BEING

IVE SPENT 3 HOURS TRYING TO JUST SPEAK WITH A HUMAN ITS ALL USELESS AI THAT IS FORCING ME TO BUY A SUBSRITION TO TALK TO A HUMAN I SHOULD NOT HAVE TO PAY MONEY TO SPEAK WITH A HUMAN BEING!!!!!!

Microsoft Security | Microsoft Identity Manager
asked 2025-12-05T19:44:45.7733333+00:00
Dimitiros Stefanis 0 Reputation points
answered 2025-12-05T19:44:55.19+00:00
Q&A Assist
1 answer

to authenticate outbound email with these protocols, you need to set up SPF, DKIM, and DMARC for your domain.

how to set up SPF, DKIM, and DMARC for your domain.

Microsoft Security | Microsoft Identity Manager
asked 2025-12-04T18:02:53.4533333+00:00
Shanna Miller-Scheulin 0 Reputation points
answered 2025-12-04T18:03:06.84+00:00
Q&A Assist
1 answer One of the answers was accepted by the question author.

How to get old phone number removed

I tried signing in to my account this morning. I entered my email address to receive a code but didn't receive one. I clicked on send a code to my phone but it's showing my old number, not the one that is listed on my account details page. How do i get…

Microsoft Security | Microsoft Identity Manager
asked 2025-12-04T15:01:16.9033333+00:00
Vicki Sterling 20 Reputation points
accepted 2025-12-04T15:03:02.3366667+00:00
Vicki Sterling 20 Reputation points
3 answers

Cannot verify my account through SMS (Error Code: 399287)

 I am trying to sign in to my account. I do know all the account details such as email address and password. Upon login a security code should be sent to my phone. The phone number the message would be sent to is also mine. Unfortunately, I get the…

Microsoft Security | Microsoft Identity Manager
asked 2025-08-18T14:32:37.19+00:00
Jan DS 10 Reputation points
edited an answer 2025-12-03T06:21:41.6+00:00
Ryan | myTechie 0 Reputation points