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If your PL-300 certification is missing from your Microsoft Learn profile, there are a few steps you can take to troubleshoot the issue:
- Review Credential Requirements: Ensure that you have earned the certification by passing the appropriate exams. Check the certification or exam details pages for confirmation.
- Confirm Your Login Account: Make sure you are signing in to the correct Learn profile. If you have multiple profiles or accounts, you may be logged into the wrong one. Check the email associated with your profile to ensure it matches the one you used when registering for the exam.
- Legacy Certifications: Be aware that some older exams and certifications may no longer be available in customer Learn profiles.
- Contact Support: Since you mentioned difficulty in contacting Microsoft Certification Support, you can reach out to them through the Microsoft Credentials Support page for assistance with missing credentials. They can help escalate your issue to the appropriate team.
For additional assistance, you can follow the support request process outlined in the Microsoft documentation.
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