My app is not providing a code

If your app is not providing a code for authentication, it could be due to the specific MFA app you are using. For instance, if you are using the Auth0 Guardian app, it does not provide a code like Google Authenticator. Instead, it sends a push notification that you need to open and approve to complete the MFA authentication process.

If you are using a different MFA app, ensure that it is properly installed and configured. Users should keep the MFA app installed on their mobile devices as it is necessary for ongoing access to accounts that require MFA. If you have deleted the app, you may need to contact support to reset your MFA settings.

Additionally, if you are having consistent issues with receiving codes, consider switching to using a different method for MFA, such as the Microsoft Authenticator app, which can generate codes even without a signal.

References:

• Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA)
• Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA)

Dear @Riley Pinneri,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, may I please double confirm if the account in question is a Microsoft 365 educational account which is provided by your college/institution?  

In the meantime, to access to your school account again, here are some steps I recommend you try: 

Step 1: When signing in, please try to look for options like "Other ways to sign in"

Step 2: Contact your school IT staff directly

If the issue still persists, since you are using an education account, and your school has an MFA setting for your account, I highly recommend you contact your school IT staff directly so that they may reset your MFA settings. You might also ask whether your MFA can be temporarily disabled to allow an emergency sign-in.   

For that reason, the school IT admin can Revoke MFA sessions and require re-registration in Microsoft Entra admin center  

For more information and instruction, please ask the school IT Admin to follow the Microsoft Official Guide here: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 

Note: Please understand that as forum moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps guide you in the right direction, and we're always here to assist as much as we can within our scope.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. If I misunderstand anything, please feel free to reach out.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

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