How to refund

To process a refund for a transaction you did not authorize, you typically need to follow these steps:

1. Contact Customer Support: Reach out to the customer support team of the service provider associated with the transaction. In your case, since it appears to be related to a Google service, you should contact Google support.
2. Provide Transaction Details: When contacting support, provide them with all relevant details about the transaction, including the transaction ID, the date of the transaction, and any other information that can help them identify the charge.
3. Request Investigation and Refund: Clearly state that you did not authorize the transaction and request that they investigate the matter and process a refund.
4. Follow Up: If you do not receive a timely response, follow up with customer support to check on the status of your request.

It's important to act quickly, as many services have specific timeframes for disputing charges and requesting refunds.

References:

• Microsoft Marketplace FAQ

Hello Nilufar Dadajonova,

Thank you for reaching out in Microsoft Q&A forum

I understand you’re seeing a charge you didn’t authorize, and you’re concerned because you never subscribed to this service.

Based on the description “GOOGLE*SPEAK / TRANSLAT”, this charge does not come from Microsoft. It is a Google-related service and must be handled through Google’s billing support.

If the card was used without your permission:

• Contact your bank or card issuer immediately.
• Ask them to block the card and start a fraud investigation.

You can try to verify the charge:

• Sign in your Google account
• Look under Subscriptions or Activity to see which service generated the transaction.

You need to use Google’s official dispute form: https://support.google.com/pay/contact/unauthorized

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