microsoft authenticator

The error code 500121 is not specifically detailed in the provided context. However, for troubleshooting issues related to Microsoft Authenticator, you may want to check the following general steps:

1. Check Account Information: Ensure that the account information is correct and that you are logged into the authenticator app.
2. Permissions: Confirm that the app has the necessary permissions to access account information.
3. Network Connection: Ensure that your device has a stable internet connection, as connectivity issues can lead to authentication errors.
4. App Configuration: Verify that the app is properly configured and that there are no issues with the authentication environment.
5. Logcat: If you are using Android, you can use Logcat to search for more specific error messages related to the cr_net_auth tag, which may provide additional context about the error.

If the issue persists, consider reaching out to Microsoft Support for further assistance and provide them with the request ID, correlation ID, and timestamp for better tracking of your issue.

References:

• Send Microsoft Authenticator logs and get an incident ID
• Write a SPNEGO Authenticator for Microsoft Edge on Android

my microsoft authenticator app delated itself and now i can't log in