How to talk to a human representative?

To talk to a human representative for help with your locked Outlook account, you can follow these steps:

1. Go to the Microsoft 365 Admin Center: If you have admin access, visit the admin center at https://admin.cloud.microsoft.
2. Help & Support: On the bottom right side of the page, select Help & support.
3. Contact Support: If the automated responses do not resolve your issue, select Contact Support at the bottom of the help results.
4. Describe Your Issue: Enter a description of your issue, confirm your contact information, and choose your preferred contact method.
5. Wait for Response: The expected wait time will be indicated in the support pane.

If you're not an admin, you may need to ask someone with admin privileges to assist you in contacting support directly.

References:

• Get support for Microsoft 365 for business
• Fix Outlook connection problems for Microsoft 365 account

Hey there! Nice to meet you!

Just to confirm, do you have access to the security information/verification methods, phone, or email address linked to the account?

Do you see any unfamiliar email addresses/phone numbers upon signing in to your account?

Did you have two-factor authentication (2FA) active on the account? If yes, do you still have the 25-character recovery codes?

Lastly, may I know when was the last time you successfully signed in to your Microsoft account?

Best regards,

Darhyl