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Help me outlook

Wad Nas 0 Reputation points
2025-12-13T10:07:54.7566667+00:00

Dear Support Team,

I have already completed the account recovery form in full and provided all required information (including recent contacts and subject lines of the last emails sent). Unfortunately, I have not yet received any response.

At the moment, I do not have access to my account. The account restriction needs to be removed, as I am unable to successfully reset my password. During the password reset process, I am required to complete two-factor authentication:

  • I do receive the code via SMS on my registered mobile number.
  • However, I do not receive the second authentication code, which causes the process to fail every time.

As a result, I am unable to sign in or reset my password.

I kindly ask you to reset the two-factor authentication or restore access to my account.

Thank you very much for your support.

Kind regards,

Sehr geehrtes Support-Team,

ich habe bereits das Wiederherstellungsformular vollständig ausgefüllt und alle erforderlichen Informationen angegeben (u. a. letzte Kontakte, Betreffzeilen der zuletzt versendeten Nachrichten). Leider habe ich bislang keine Rückmeldung erhalten.

Aktuell habe ich keinen Zugriff auf mein Konto. Die Sperrung muss aufgehoben werden, da ich mein Kennwort nicht erfolgreich zurücksetzen kann. Beim Zurücksetzen werde ich zur Zwei-Faktor-Authentifizierung aufgefordert:

• Den Code per SMS an meine hinterlegte Handynummer erhalte ich.

• Den zweiten Authentifizierungscode erhalte ich jedoch nicht, sodass der Vorgang jedes Mal abbricht.

Dadurch ist es mir nicht möglich, mich anzumelden oder mein Passwort zurückzusetzen.

Ich bitte Sie dringend, die Zwei-Faktor-Authentifizierung zurückzusetzen bzw. mir wieder Zugriff auf mein Konto zu ermöglichen.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Q&A Assist
    2025-12-13T10:08:08.4133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are experiencing issues with two-factor authentication while trying to access your Outlook account. Here are some steps you can take to resolve the problem:

    1. Check your phone settings: Ensure that your phone is not blocking SMS messages from unknown numbers or that third-party security apps are not interfering with the receipt of verification codes.
    2. Try alternative verification methods: If you have set up other options for security verification, select Other verification options during the sign-in process and try again using a different method.
    3. Contact support: Since you have already filled out the account recovery form and have not received a response, you may need to escalate the issue. You can create a support ticket without signing in by visiting the appropriate support page for your account type.
    4. Ask for help from a global admin: If you are part of an organization, reach out to your global admin for assistance in resetting your two-factor authentication settings or unlocking your account.

    If these steps do not resolve your issue, you may need to wait for a response from the support team regarding your account recovery form submission.

    References:

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  2. Darhyl Amizola 26,635 Reputation points Independent Advisor
    2025-12-13T11:01:19.3766667+00:00

    Hey there! Nice to meet you!

    Unfortunately, the account recovery web form will not work if the two-step verification feature is enabled.

    Since you mentioned this: "I do not receive the second authentication code, which causes the process to fail every time."

    May I have the exact error message when requesting the second authentication code?

    Do you see any unfamiliar email addresses/phone numbers upon signing in to your account?

    Since you have two-factor authentication (2FA) active on the account, do you still have the 25-character recovery codes?

    Lastly, may I know when was the last time you successfully signed in to your Microsoft account?

    Best regards,

    Darhyl

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