System told me to change password, since then I can not log in into my mail. Help

Uroš Sršen 0 Reputation points
2025-12-13T09:15:13.3+00:00

Hello

One day Outlook automatically said some suspicious activity was detected and for safety reasons a password needs to be reset.
Password reset was made and since then I was unable to log in into the account anymore.

I follow the published steps of "change your password" or "reset your password" and the change is done, always, apparently successfully, but then when trying to log in with the new password it every time says "You've tried to sign in too many times with an incorrect account or password."
At one point, I have made a reset of password after not touching the email for 2 weeks, and again the same message appears.

Can someone please help on how to get past this issue to be able to log in into the email?

Thanks in advance.

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Victor1-V 2,775 Reputation points Microsoft External Staff Moderator
    2025-12-13T14:11:23.3466667+00:00

    Dear Uroš Sršen,

    Thank you for posting your question in the Microsoft Q&A forum. I understand how frustrating it is to be locked out of your account, especially after following the security prompt to reset your password. 

    The error message "You've tried to sign in too many times with an incorrect account or password" indicates that Microsoft's automated security systems have placed a temporary sign-in restriction on your account to protect it. This restriction is managed on Microsoft's servers, and as specialists on this forum, I do not have the authority to remove it manually. 

    When this restriction is in place, simply resetting the password is often not enough to immediately regain access. You will need to use a dedicated recovery process. 

    Option 1: Submit an Account Reinstatement Form 

    This form is specifically designed to review and potentially lift security blocks on accounts. 

    1. Go to the Account Reinstatement Form: https://www.microsoft.com/digitalsafety/account-reinstatement 
    2. Fill out the form from a device and location (like your home network) that you have used to access this account before. This helps verify your identity. 
    3. Provide as much accurate information about your account as possible. 
    4. Use an alternate email address where you can securely receive updates from the review team. 
    5. Please submit the form only once. Duplicate requests can slow down the review process. 

    Option 2: Contact Microsoft Account Support via Live Chat 

    If you prefer direct assistance, you can contact the live chat support team for guidance. 

    1. Visit the Microsoft Support contact page: Contact - Microsoft Support  
    2. In the search bar provided on the page, type "Account Recovery" and press Enter.  
    3. Click on the "Get Help" button that appears.  
    4. Scroll down the page until you see and click on the "Contact Support" option.  
    5. When prompted to select your product or service, choose "Other Products".  
    6. For the category, choose "Manage Account Security".  
    7. Look for and click on "Chat with a support agent in your web browser".  
    8. When prompted, provide a valid contact email where Microsoft can reach you regarding your case.  
    9. Explain your situation clearly: Be concise but provide all the relevant details.    

    Your patience and cooperation are highly appreciated. I hope one of these official channels can help you restore your access. 


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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