We are unable to sign in to our Azure tenant due to the following error:

Error Code: AADSTS5000225

Error Message: This tenant has been blocked due to inactivity.

Trace ID: 630abee0-8e7c-4554-b829-dc182a137300

Correlation ID: 41d8e748-c4fb-4d13-ab6d-caa755e8910a

Timestamp: 2025-12-12 11:10:13Z

We cannot access portal.azure.com to raise a support ticket. Microsoft support redirected us to Microsoft Learn, but we need guidance on how to reactivate the tenant or escalate this issue.

Please advise on:

• Whether the tenant is still within the 20-day reactivation window
• How to initiate reactivation without portal access
• Any alternate contact or escalation path

Thank you.