My Microsoft account has been hacked, and the account recovery form is unefficient.

n4thn n4t 0 Reputation points
2025-12-13T02:41:18.09+00:00

Even when my email was replaced with a temporary email which probably nobody has access to anymore, that cant even make a security code for itself, blatantly obvious that there was someone on my account that wasn't suppose to be on. I provided billing information, username, gamer tags, old passwords, anything i can think of. Though im not sure what to put on the email field. do i use my previous email or the fraud email that replaced my own?

The escalation team couldn't do anything because the security info was changed, not sure what exactly was changed, but i find it irritating how i cant recover this account when i gave what should be enough to proof ownership. i could add more specific details like when i made the account or other specific details but they do not prompt them. is there any other automated form or someone that could possibly recover my account if i provided more specific information to a different field or a staff?


Moved from: Microsoft Security | Microsoft Defender | Other

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 26,635 Reputation points Independent Advisor
    2025-12-13T15:33:45.8866667+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

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