Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Lost Authenticator – Unable to Login
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Muhammad Murtaza
0
Reputation points
I have lost access to my authenticator app and am currently unable to log in to my account.
Kindly help me reset or recover access at the earliest.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Rukmini 11,470 Reputation points Microsoft External Staff Moderator2025-12-13T00:11:14.2066667+00:00 Hello Muhammad Murtaza,
Since none of the Global Administrators currently have access, this qualifies as a tenant lockout scenario. To resolve this, we will need to engage the Data Protection team by raising a support ticket to help restore your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
TenantID
Country
TimeZone
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Rukmini 11,470 Reputation points Microsoft External Staff Moderator
2025-12-15T16:49:00.6333333+00:00 Hello Muhammad Murtaza, Please share the details over the private messages so that we can assist you further.
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