i need help recovering an old email account

Joseph Wilson 0 Reputation points
2025-12-12T21:59:03.23+00:00

i am having issues trying to recover my e-mail account i need it to recover other account info, i have been in prison for the last 10 years and am having to use recover now but it all goes to my old hotmail account

Outlook | Web | Outlook.com | Email
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  1. Rez 12,905 Reputation points Independent Advisor
    2025-12-12T22:32:19.21+00:00

    Hi Joseph, I understand how important this is for you. The main issue is that recovery links are still tied to your old Hotmail account, which means the system is sending verification there because it’s the only backup option on file. Let’s start by checking if you can still access that Hotmail account—do you remember the password or have any way to sign in? If not, you’ll need to go through Microsoft’s account recovery form and provide as much detail as possible, like old passwords, approximate dates you created the account, and any linked services. If you have a phone number or another email linked to that Hotmail account, that could help too. Do you know if any of those recovery options are still active?

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