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when i try to log into outlook, it says that it can't find a work or school account by that name

Morgan Collins 0 Reputation points
2025-12-12T21:42:13.4333333+00:00

I have a personal account for Microsoft 365, but when I try and log in to outlook with it, it says that it can't find a work or school account by that name

Outlook | Windows | New Outlook for Windows | For home
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  1. JANSHER LIWAG 8,695 Reputation points Independent Advisor
    2025-12-12T22:18:07.1+00:00

    Hi Morgan,

    Thank you for posting, I am here to help. Please check if your Microsoft 365 license is active.

    May i know if you are using Microsoft 365 account for personal, school or work?

    For the meantime please try this.

    Let us test if you can log in to Outlook online

    open any web browsers

    go to this link: outlook.office365.com

    log in your Outlook account

    see if you can log in without any error.

    Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know. If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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