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Cannot receive SMS verification code when redeeming Microsoft Rewards

Alessio M 0 Reputation points
2025-12-12T20:55:51.1+00:00

Hello, I am experiencing an issue with the SMS verification required to redeem Microsoft Rewards. My phone number is correct and fully functional: I receive Microsoft security codes without any problem when updating my account information.

However, when I try to redeem a Reward, the verification SMS never arrives.

I have already tried the following steps:

different devices (PC, Xbox, Android app)

different networks (Wi-Fi and mobile data)

removing and re-adding my phone number to my Microsoft account

clearing cache and cookies

waiting several hours between attempts

The issue occurs only with Microsoft Rewards, not with general account security. It seems like a specific block or a service issue related to Rewards.

Could you please check whether my account is affected by a verification block or provide guidance on how to proceed?

Thank you for your help.

Microsoft Edge | Other | Windows 11
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  1. Q&A Assist
    2025-12-12T20:56:02.9433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems that you're experiencing issues specifically with receiving SMS verification codes for Microsoft Rewards, despite being able to receive other Microsoft security codes without problems. Here are some steps you can consider:

    1. Check for Blocked Notifications: Ensure that your phone has not accidentally blocked notifications from Microsoft or specific short codes used for SMS.
    2. Use Alternative Verification Methods: If the SMS verification continues to fail, consider using the Microsoft Authenticator app or a phone call method for verification, as these methods may provide more reliable delivery.
    3. Contact Support: Since the issue appears to be specific to Microsoft Rewards, it may be beneficial to open a support case with Microsoft to investigate if there is a verification block on your account or if there are known issues with the Rewards service.
    4. Retry After Some Time: Sometimes, waiting a bit longer and trying again can resolve temporary service issues.

    If these steps do not resolve the issue, contacting Microsoft support directly would be the best course of action for further assistance.

    References:

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