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Request to Recover My Microsoft Account

nour hassanien 0 Reputation points
2025-12-12T20:26:32.1833333+00:00

Hello Microsoft Support Team,

I am unable to access my Microsoft account ([removed to protect privacy]). I have tried all the standard recovery options including password reset and account recovery form, but none of them worked.

all times I receive one message ( You've tried to sign in too many times with an incorrect account or password.)

Here are some details to help verify my identity:

  • Full name on the account:[removed to protect privacy]
  • Date of birth: [removed to protect privacy]
  • Linked phone number or alternate email: [removed to protect privacy]

Thank you for your support.

Best regards,

Nour Hassanien

Outlook | Web | Outlook.com | Email
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  1. Q&A Assist
    2025-12-12T20:26:42.3966667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are unable to access your Microsoft account and have already tried the standard recovery options without success, you may need to follow additional steps to recover your account. Here are some suggestions:

    1. Verify Your Account Information: Ensure that the email address you are trying to recover is typed correctly and that you are using the correct password.
    2. Use the Microsoft Account Recovery Form: If you haven't already, try using the account recovery form provided by Microsoft. Make sure to provide as much information as possible to help verify your identity.
    3. Contact Microsoft Support: If the recovery options are not working, you may need to contact Microsoft Support directly for further assistance. They can guide you through the identity verification process and help you regain access to your account.
    4. Check for Account Lockout: If you receive a message indicating that you've tried to sign in too many times, your account may be temporarily locked. Wait for a while before trying again.
    5. Use Alternate Recovery Options: If you have linked a phone number or alternate email to your account, use those options for recovery if available.

    If you continue to experience issues, consider reaching out to Microsoft Support for more personalized assistance.

    References:

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  3. Darhyl Amizola 26,635 Reputation points Independent Advisor
    2025-12-12T21:01:27.05+00:00

    Hey there! Nice to meet you!

    Based on your description and the error you mentioned indicates that your account is temporarily blocked, possibly due to unusual activity.

    You will need to perform these steps to resolve an account block:

    1. Perform a password reset or an account recovery using an InPrivate window or Incognito. Also, try using different devices and network services.
    2. Wait exactly 48 hours to perform a password reset, but please make sure not to attempt to sign in or reset the password within that timeframe, as this may reset the lock cooldown.

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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