Apple iPhone email not working with Outlook

Question

Apple iPhone email not working with Outlook

Connie H 0

I have deleted the email account and reinstalled it several times to make sure I'm doing it right.

I have NO email or anything showing on the phone screen.

However on the Each time I reinstall the email address, the account settings screen shows

Email. outlook_6006 . . . .. . . . (just in case that is a direct link to my email account)

Description. Etc.

It is automatically connecting to that email address or whatever that is but no email is being downloaded.

Connie H 0 Reputation points

2025-12-12T17:49:27.3633333+00:00

My understanding is that Apple and Outlook 365 have partnered up. There is no where to input settings for IMAP after you enter the email address. By default is goes to outlook_6006 (etc).This just started on the 7th about 4:30 in the afternoon. After an update.

There is no where in iPhone to download Outlook. It has to be an automatic connection somehow.

Strangely, after not working for 2 days, my Mini Mac finally reset itself and started to download email through Outlook overnight (no help from me)., So that part of the puzzle is working properly.

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Connie H 0 Reputation points

2025-12-12T17:49:27.3633333+00:00

My understanding is that Apple and Outlook 365 have partnered up. There is no where to input settings for IMAP after you enter the email address. By default is goes to outlook_6006 (etc).This just started on the 7th about 4:30 in the afternoon. After an update.

There is no where in iPhone to download Outlook. It has to be an automatic connection somehow.

Strangely, after not working for 2 days, my Mini Mac finally reset itself and started to download email through Outlook overnight (no help from me)., So that part of the puzzle is working properly.

Answer 1

Hi Connie H, I know how frustrating it is when your email just stops working on your iPhone especially after an update when you expect things to run smoothly.

Remove the Outlook account and clear saved credentials then readd it using the official Outlook.com option with Microsoft signin. If it still fails reset network settings check MFA or device compliance and as a fallback use the Outlook app or verify mailbox health in Outlook Web.

When you readded the Outlook account on your iPhone did the Microsoft signin page appear or did it auto complete without asking for credentials?

Best regards

Lucky

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Apple iPhone email not working with Outlook

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