Im not receiving emails at all

If you're not receiving emails, there are several troubleshooting steps you can take to identify and resolve the issue:

1. Check Outlook on the Web: Sign in to Outlook on the web to see if you can find any missing messages there. If you can receive emails in Outlook on the web but not in your email app, the problem may be with your email app or device.
2. Run Support and Recovery Assistant: This tool can help diagnose and fix issues with Outlook or your Microsoft 365 account. Download and run the Support and Recovery Assistant on your computer to check for problems.
3. Check Microsoft 365 Service Health: As a Microsoft 365 admin, you can check the service health page to see if there are any ongoing issues with Exchange Online that might be affecting email delivery.
4. Run Email Delivery Troubleshooter: If you have admin access, you can run an automated diagnostic in the Microsoft 365 admin center to identify issues affecting email delivery.

If these steps do not resolve the issue, you may want to reach out to your IT support or Microsoft support for further assistance.

Hello,

Thank you for reaching out.

I'm so sorry about the problem you're having. A blank storage screen with a "storage full" message usually means that Microsoft's system has a defect in its server-side quota synchronization or a quirk in the way your browser displays things.

To fix the full mailbox problem, you can try manually clearing storage through Outlook on the web. To do this, sign in on a computer, empty your Deleted Items and Junk Email folders, then open Deleted Items again and use the "Recover items deleted from this folder" link to permanently delete everything so the server can recalculate your quota. After that, clear your browser's cache, log out, quit the browser, log back in, and check the Storage page again to see whether it loads correctly. Microsoft uses shared storage for Outlook and OneDrive, so you should also go to the OneDrive website to check your space there, delete any things you don't need, and empty the OneDrive recycle bin. After those cleanups are done, let the system refresh for a few minutes. Your incoming mail should start up again soon there is enough room.

Clicking on this link will also offer you more help.

Can't send or receive email in Outlook.com

I hope this is useful. Please leave a comment if you have any questions.

Thanks,