Why do some messages I need go straight to trash or junk?

Messages may go directly to the Junk or Trash folders due to the settings in your email client, such as Outlook. This can happen if the sender is not recognized or if the email is flagged as spam by the filtering system. To prevent important messages from being sent to these folders, you can use the Safe Senders list.

Accessing and Editing the Safe Senders List:

1. Outlook on Desktop:
   • Go to the Home tab.
   • Click on Junk and then select Junk E-Mail Options.
   • In the Safe Senders tab, you can add email addresses or domains that you want to allow.
2. Outlook on the Web:
   • Click on the Settings gear icon.
   • Select View all Outlook settings.
   • Go to Mail > Junk email. Here, you can add senders to your Safe Senders list.

By adding important contacts to this list, their emails should be delivered to your Inbox instead of being sent to Junk or Trash.

Additionally, if you are an admin, you can configure these settings for users in your organization using Exchange Online PowerShell with the Set-MailboxJunkEmailConfiguration cmdlet.

References:

• Configure junk email settings on Exchange Online mailboxes
• About junk email settings in Outlook

Hi,

Important emails are landing in Junk or Trash because Outlook’s spam filter is being overly aggressive and the sender isn’t on your Safe Senders list. To fix this, you need to add trusted addresses or domains to your Safe Senders list (via Outlook Web or Desktop) and mark any misclassified messages as Not Junk in the mobile app. This trains Outlook to deliver those emails to your Inbox consistently.

I hope this helps!