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Microsoft support!!

Williams, Jadeika 20 Reputation points
2025-12-12T12:11:12.32+00:00

I need help logging into my work email at home it doesn’t let me ? It makes me sign into the authentication app which doesnt work because im not signed in over there either it’s an endless loop. Someone please help asap I do not understand why I can’t contact support directly

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  1. Henry-N 6,635 Reputation points Microsoft External Staff Moderator
    2025-12-12T14:10:59.6666667+00:00

    Hi @Williams, Jadeika, 

    Thank you for posting your question in the Microsoft Q&A forum.        

    Regarding that you can't log in to your work account due to Microsoft Authenticator. I’d like to ask a quick questions to better understand your situation and assist you effectively: 

    • Could you please clarify whether you are an end user or an admin?     
    • When you mentioned needing access from home but cannot verify through Microsoft Authenticator, do you still have access to your work account at your workplace without using Microsoft Authenticator?
    • Please send your account email address via private message so we can review it securely? User's image

    If you are an end user I would recommend you contact your account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:          

    Revoke MFA sessions and require re-register in the Microsoft Entra admin center 
    User's image

    You could provide your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…       

    If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.          

    Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.        

    I really appreciate your patience, and I’m here to help. Looking forward to your response!               

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".        

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread    

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  1. Q&A Assist
    2025-12-12T12:11:23.6166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a sign-in issue with your work email due to the authentication app. Here are some steps you can take to resolve the issue:

    1. Check Your Credentials: Ensure that you are entering the correct email address and password. If you have recently changed your password, make sure you are using the updated one.
    2. Authentication App: If the authentication app is not working, try the following:
      • Ensure that your device has internet access.
      • If possible, try to access the authentication app on another device where you might be logged in.
      • If you cannot access the app, you may need to contact your organization's IT department to reset your authentication method.
    3. Clear Browser Cache: If you are using a web browser to log in, try clearing your browser's cache and cookies or using a private browsing session.
    4. Contact Support: If you are unable to resolve the issue, you may need to contact your organization's help desk for assistance. They can help you with resetting your authentication or provide further guidance on accessing your account.
    5. Use Microsoft Support: If your organization has a support agreement with Microsoft, you can also reach out to Microsoft support directly through the admin center if you have access.

    If you continue to have trouble, it may be beneficial to have someone from your IT department assist you directly with the issue.

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