im not ablte to use my camera

i need someone to fix this issue

To continue troubleshooting your camera issue, you can try the following steps:

1. Check Camera Settings: Go to the camera settings page on your device. Select your camera from the list of connected cameras to view its settings and ensure it is enabled.
2. Troubleshoot the Camera: On the camera settings page, select the camera and then choose the "Troubleshoot" option. This will guide you through an interactive troubleshooting process.
3. Restart Your Device: Sometimes, a simple restart can resolve issues with hardware devices. If you haven’t done this after your last session, try restarting your laptop again.
4. Check for Updates: Ensure that your operating system and camera drivers are up to date, as updates can fix bugs and improve functionality.
5. Reinitiate Quick Assist: If you need further assistance, you can initiate another Quick Assist session with a support agent to continue troubleshooting.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for more specialized help.

References:

• Use Quick Assist to help users
• Configure individual cameras

Thanks for sharing the details, SUSANNA! Try to reset camera permissions at the registry level

Sometimes Windows keeps a corrupted permission flag that blocks apps from using the camera.

Press Win + R, type regedit, and press Enter.

Go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform

On the right side, look for EnableFrameServerMode.

If it exists, double-click → set value to 0.

If it doesn’t exist, right-click → New → DWORD (32-bit) → name it:

EnableFrameServerMode

→ set value to 0.

Restart your PC.

This fixes cases where the camera works in some apps but not others.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly