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How can I fix pc game pass still charging me for games that are included in the game pass?

Jean Toro 0 Reputation points
2025-12-12T04:31:35.6433333+00:00

I just bought a Lenovo Legion 5 and when started to set it up a message came up saying I have 3 months of free pc game pass, so I activated. When I decided to take advantage of it and go into the Xbox app, I checked my subscription in my profile, and everything looked good. Now when I go to the game pass section, I still have to pay for the games included in the game pass. I do not understand what's the pc game pass offering.

Windows for home | Windows 11 | Gaming
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  1. Q&A Assist
    2025-12-12T04:31:47.06+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you are experiencing an issue where the Xbox app is not recognizing your active PC Game Pass subscription, which is supposed to grant you access to included games without additional charges. Here are a few steps you can take to troubleshoot this issue:

    1. Check Subscription Status: Ensure that your PC Game Pass subscription is active and correctly linked to your Microsoft account. You can do this by going to the Xbox app and checking your profile.
    2. Update Gaming Services: Make sure that your Gaming Services app is up to date. Sometimes, outdated services can cause issues with game access. You can check for updates in the Add or Remove Programs section of your settings.
    3. Restart Your PC: A simple restart can sometimes resolve issues with service recognition and app functionality.
    4. Reinstall the Xbox App: If the problem persists, consider uninstalling and reinstalling the Xbox app. This can help reset any configurations that may be causing the issue.
    5. Contact Support: If none of the above steps work, you may need to contact Xbox support for further assistance. They can help verify your subscription and troubleshoot any account-related issues.

    Make sure to check that you are logged into the correct account associated with your Game Pass subscription when using the Xbox app.

    References:

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  2. Ron P 155 Reputation points
    2025-12-12T11:50:19.85+00:00

    Which email address did you use to activate Game Pass? Is it the same email address you're using to log in to Xbox now?

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