Hello my son brought a dlc by mistake

If your son purchased a DLC (downloadable content) for a game that he does not own, typically, the DLC cannot be used without the base game. In most cases, DLC is tied to the game it is intended for, and without the game, the DLC will not be accessible.

To resolve this situation, you may want to consider the following options:

1. Refund: Check if the purchase is eligible for a refund through the Microsoft Store. You can usually request a refund for digital purchases if it's within a certain time frame.
2. Purchase the Game: If the DLC is something your son is interested in, you might consider purchasing the base game to utilize the DLC.
3. Contact Support: If you have any issues with the refund process or need further assistance, contacting Microsoft Support can provide additional guidance.

Make sure to keep the purchase receipt and any relevant account information handy when seeking support or a refund.

Is not letting me refund the dlc

How can I refund the dlc

Welcome Lonewolf 777,

Thank you for reaching out to the Microsoft Q&A forum. I am sorry to hear about your issue when your son bought a DLC by mistake.  

To help you better, I need to clarify a few things: 

• On which platform was the DLC purchased? (Microsoft Store, Steam, PlayStation, Xbox…) 
• When was the DLC purchased? 
• What was the payment method? 
• What email or account was used for the purchase? 

Refund Steps by Platform 

Contact the store where it was bought for the fastest resolution: 

• Steam: Use the purchase history page to request a refund (under 2 hours playtime, within 14 days). 
• PlayStation Store: Go to Account Management > Order History > Request Refund. 
• Xbox/Microsoft Store: Submit via a support ticket in Account Settings. 
• Nintendo eShop: Use the eShop support form on their website or console. 

I’m sorry, but I don’t have the authority to process a refund directly. The quickest way to resolve this is to submit a refund request through the platform’s official support. They’ll be able to assist you right away.  

Hello, thank you for reaching out to Microsoft Store.

To return or get a refund for digital games purchased through the Microsoft Store, sign in with the Microsoft account used for the purchase on the Xbox support page.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Once signed in, select the item you want to return and choose 'Request a refund'.

Provide the reasons and select Next, and click Submit.

Once completed, it may take 72 hours to initiate the refund, and it will take 3-5 business days for the amount to appear in your bank account.