Unusual Error Messages for each of myOffice Products when I try to access them

Jimmy Higgins 0 Reputation points
2025-12-12T00:54:54.8033333+00:00

when I access excel, word, or power point I get an error box with 3 buttons, repair now, help, and close.Also an X upper right corner. Nothing else is active on the screen.

Hit any button or X and it closes the program, hard exit.

I ran a complete scan with Norton no problems found.

Can't even take a screen shot

I was going to delete and reinstall but the box prevents that.

Any help?

Microsoft 365 and Office | Excel | For home | Windows
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  1. Q&A Assist
    2025-12-12T00:55:14.0066667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a serious issue with your Office applications. Here are some steps you can try to resolve the problem:

    1. Check for Updates: Ensure that your Office applications are up to date. Sometimes, updates can fix bugs and issues.
    2. Repair Office: Since you see the repair option, try selecting "Repair Now". This can fix corrupted files or settings that may be causing the issue.
    3. Safe Mode: Try starting the Office applications in Safe Mode. You can do this by holding down the Ctrl key while starting the application. This can help if there are any add-ins causing the problem.
    4. Remove and Reinstall Office: If the repair option does not work and you cannot access the applications, you may need to uninstall Office. You can do this through the Control Panel. If the error box prevents you from doing this, you might need to restart your computer in Safe Mode and then try uninstalling Office.
    5. Check for Conflicting Software: Sometimes, other software can interfere with Office applications. Make sure there are no other applications running that could be causing conflicts.

    If these steps do not resolve the issue, you may want to consult Microsoft's support documentation or contact their support team for further assistance.


    References:

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  2. Gunasekar N 52,005 Reputation points Independent Advisor
    2025-12-12T01:30:55.08+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Repair Office applications.

    Go to Start > Settings > System > Apps > Installed Apps.

    Locate Microsoft Office in the lists, click the three ellipses icon ••• select Modify.

    Select 'Online Repair', then click Repair.

    Install using click-to-run

    Reference:

    Repair an Office application

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