I've logged out of my outlook email and I've filled out the "Recover your account" form multiple times without success.

It sounds like you're experiencing a frustrating situation with your Outlook account recovery. Since you've already filled out the recovery form multiple times without success, here are some steps you can take:

1. Ensure Accurate Information: When filling out the recovery form, make sure to provide as much accurate information as possible. This includes any previous passwords, answers to security questions, and any other details that might help verify your identity.
2. Use Security Information: If you have set up security information (like a phone number or alternate email) for your account, try using that to recover your account. You can also reset your password using your security information if your global admin enabled that feature.
3. Contact Support: If the recovery form continues to fail, consider reaching out to Microsoft support directly. Since you cannot access your backup email, explain your situation to them, and they may be able to assist you further in recovering your account.
4. Check Recovery Options: Review any recovery options available to you. Sometimes, there might be alternative methods to verify your identity that you haven't tried yet.
5. Wait and Retry: If you've submitted the recovery form multiple times in a short period, it might be beneficial to wait a bit before trying again. This can sometimes help if there are temporary blocks on your account due to multiple failed attempts.

If you continue to have issues, reaching out to Microsoft support directly would be the best course of action to regain access to your account.

References:

• Solve account access problems

Hi Ana, I understand how important that email is to you and how stressful it can be when you can’t get back in. The reason the recovery form keeps failing is that Microsoft uses the details you provide to verify ownership, and if the information doesn’t match what’s on file, the system can’t confirm it’s really you. Since you don’t have access to the backup email, the form is the only way, but it needs very specific info like recent subject lines, folder names, contacts you’ve emailed, or any billing details if you’ve used paid Microsoft services. Can you think of any recent emails you sent or received, or devices you’ve signed in from? Also, have you tried adding an alternate phone number or security question during recovery?

You can’t add a phone number or security question during the recovery process itself, because those options only work if they were set up before the account got locked. Right now, the only way back in is through the recovery form, so the best move is to make that as strong as possible. Include things like the exact folder names you created, recent subject lines, and any old passwords you remember. If you’ve ever used the account for Microsoft services like Xbox or Office, add billing info or subscription details. Also, try submitting the form from a device and location you’ve used before, because that helps the system recognize you. Do you want me to give you a quick checklist of what usually makes the form successful?