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MS Teams issue

Pam 20 Reputation points
2025-12-11T17:45:24.67+00:00

I organize MS Teams meetings but am having problems with it now. All the meetings I organize now do not open and generate the following message: we couldn't find a meeting matching this ID and passcode. Why is this happening now? How can I fix it so I can resume organizing meetings?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
Answer accepted by question author
  1. Jay Tr 7,020 Reputation points Microsoft External Staff Moderator
    2025-12-11T21:04:53.46+00:00

    Hi @Pam, 

    Welcome to Microsoft Q&A forum. 

    Thank you for reaching out regarding the issue with your Microsoft Teams meetings.  

    The error message “We couldn’t find a meeting matching this ID and passcode” can occur for several reasons, such as the meeting link or ID is invalid, expired, or not properly synced due to account changes or cache issues. 

    To help me understand what's going on and guide you to a solution, could you provide a few details:   

    • Are you using the Teams desktop app, web app, or mobile? 
    • Did you recently change your Microsoft 365 license or account? 
    • Are these meetings created in Teams or Outlook? 
    • Does this happen for all meetings or only new ones? 
    • Are you signed in with multiple accounts on the same device? 

    In the meantime, here are some helpful steps you can take: 

    • Verify your account and license 

    Ensure you are signed in with the correct account that organizes the meetings and that your Microsoft 365 license includes Teams. 

    • Clear Teams cache  Sign out of Teams, close the app, and clear the cache:  
      • Windows: %appdata%\Microsoft\Teams 
      • Mac: ~/Library/Application Support/Microsoft/Teams  Restart Teams and sign in again. 

    Your answers will help us provide more targeted troubleshooting steps. Any additional information will help us better understand and support you.     

    Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible.    

    I'm looking forward to your reply. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.     

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  1. Pam 20 Reputation points
    2025-12-11T17:48:07.5466667+00:00
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  2. Pam 20 Reputation points
    2025-12-15T15:36:25.62+00:00

    here are the answers to your questions:

    • Are you using the Teams desktop app, web app, or mobile?  - I am accessing Teams online using my laptop computer
    • Did you recently change your Microsoft 365 license or account?  - not that I know of, however I made a change in the privacy area that maybe is the cause?
    • Are these meetings created in Teams or Outlook?  - in Teams ( I am not using Outlook)
    • Does this happen for all meetings or only new ones? - this started happening recently.
    • Are you signed in with multiple accounts on the same device?  - not that I know of

    Ensure you are signed in with the correct account that organizes the meetings and that your Microsoft 365 license includes Teams - Yes, I am signed in and Teams is included.

    Could you please walk me through how to do the following? Clear Teams cache  Sign out of Teams, close the app, and clear the cache:  

      • Windows: %appdata%\Microsoft\Teams 

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