I have been billed for a duplicate subscription

To request a refund for a duplicate subscription, you should first check the cancellation policy for your subscription. Typically, to qualify for a refund, you need to cancel the service within seven days of purchase or renewal. If you cancel within 24 hours, you can receive a full refund. If you cancel later but still within seven days, you may receive a prorated refund based on your usage. After seven days, no refunds are available, and you must pay for the full term, even if you don't use the product.

Here are the steps you can take:

1. Contact Microsoft Support: Reach out to Microsoft 365 Support for assistance with your billing issue. They can help you verify the subscriptions and guide you through the refund process.
2. Provide Details: When contacting support, provide details about your subscriptions, including the expiration date of your current subscription and any transaction details related to the duplicate charge.
3. Follow Instructions: Follow any instructions given by the support team to ensure your request is processed smoothly.

Make sure to act quickly to ensure you are within the refund eligibility period.

Hi, I understand how confusing it feels to see a duplicate charge when you only use one subscription.

This usually happens when there’s an extra subscription tied to the same account or a different payment profile, which can occur if a previous trial or renewal was processed separately.

The best way to fix this is to sign in at http://account.microsoft.com/services and check if more than one subscription shows up.

If you see the duplicate, go to Order History, select the incorrect charge, and click Request a Refund.

If that option isn’t available, use the Contact Support link on the same page to start a refund request.

Can you confirm if you see two subscriptions listed under your account, or just one?

That will help us know if this is an account mix-up or a billing error.

Regards,
Aron