Smart View is not downloading on my machine

To troubleshoot the issue of Smart View not appearing in Excel after downloading, you can follow these steps:

1. Enable Content: When you open Excel, make sure to select Enable Content if prompted. This is often necessary for add-ins to function correctly.
2. Check Disabled Add-ins: Sometimes, add-ins can be disabled. To check this:
   • Go to File > Options > Add-ins.
   • In the Manage dropdown at the bottom, select COM Add-ins and click Go.
   • If Smart View is listed there, ensure it is checked and then click OK.
3. Restart Excel: After enabling or checking the add-in, restart Excel to see if Smart View appears.
4. Check for Other Add-ins: If you have other add-ins installed, they might conflict with Smart View. You can disable them temporarily to see if that resolves the issue.
5. Repair Office: If the above steps do not work, consider repairing your Office installation. You can do this through the Control Panel under Programs and Features.
6. Reinstall Smart View: If all else fails, try uninstalling and then reinstalling Smart View to ensure a clean installation.

If you still experience issues after trying these steps, you may want to consult Microsoft Support for further assistance.

Hi @Bodiwala, Nirali, 

Thank you for posting your question in the Microsoft Q&A forum.  

According to your concern, you can follow this guideline to enable SmartView in your Excel app: 

• Download the SmartView folder (you have already done it)  
• Open File Explorer and go to Download folder. The folder is currently compressed so you will need to extract it by right click the folder > Extract all > Select the location for the folder (usually C: ). Also select the option "Show extracted file when complete" so you will go to the file immediately after finishing extracting. 

• Then you will see the files list like this. Select the SmartView application and double click to run it. Follow the prompt window to install SmartView 

• When finishing, open Excel and you will see SmartView tab. If not, go to File > Excel > Options > Add-ins and insert two add-ins for using SmartView 

Hope this information will help. Please try these steps and let me know if it works for you. If not, we can work together to resolve this.     

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you.  

I look forward to your response.

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Yes, I am facing the same issue still. Can we hop on a call?

[Moderator note: personal information removed]

Hi @Bodiwala, Nirali,

Thank you for your screenshot. SmartView needs two activate add-ins activated including HstBar and Oracle SmartView for Office but you're missing the below one.

Now you go to File > Options > Add-in > in the Manage tab, select COM Add-in and press Go

Check the box in the Oracle SmartView and press OK

In case if you dont see it, press Add and go to this path C:\Oracle\SmartView\bin and scroll down to find the HsAddin.dll and press OK. After adding, reset Excel to apply the change

Please try these steps and inform me if it helps make SmartView bar shows up in your Excel interface.
I'm looking forward to your good news.

Hi @Bodiwala, Nirali,

The error code you're experiencing happened due to an improper installation or corrupted files of SmartView add-in. Therefore, I suggest you should check this guideline to correctly install the SmartView add-in:

1- Permanently delete the old file

• Open File Explorer and navigate to the folder C:\ > select the Oracle folder > press Shift + Delete and choose Yes to permanently delete the file.

2- Download a fresh new SmartView folder

• Go to official Oracle website and download a new SmartView add-in file.
• Please ensure you download the correct system type that your computer is using (x32 or x64). You can check that by open Settings > Systems > scroll down to About > look in the System type information.

3- Repeat the SmartView enabling steps

• After installation, please try the steps I did provide earlier to see if the SmartView is added successfully.
• If the issue still persists, you may need to run Excel as Administrator to load the add-in properly by closing Excel completely > type Excel in the Windows search bar > select Run as Administrator and repeat the steps again

4- Manually register HsAddin.dll

• Close all Office application > type Command Prompt in the Windows search bar > select Run as Administrator
• Paste one of the following commands based on the System type of your Office:

C:\Windows\System32\regsvr32.exe for 64-bit

C:\Windows\SysWOW64\regsvr32.exe for 32-bit

For your reference: Manually Registering HsAddin.dll when Smart View Does Not Start

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Hope it will help you overcome this trouble situation this time. I'm looking forward to your updates.