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Cannot Login Microsoft Entra ID with Microsoft Authenticator

TMB 0 Reputation points
2025-12-09T10:10:21.1066667+00:00

I registered this Azure Account before and set 2FA with Microsoft Authenticator. But today when I tried to login to Azure, it sent a message to Microsoft Authenticator to check my identity. However I don't know why my Authenticator cannot work. User's image

<Mod mask PII>

User's image

<Mod mask PII>

I have no idea how to deal with this. If I choose "I cannot access Microsoft Authenticator", the only choice I had was providing security code from Microsoft Authenticator. I tried to add my account to Authenticator again, but it also needed to login with 2FA.

So is there any method to access my account without 2FA.

Microsoft Security | Microsoft Authenticator
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  1. Nathan Roberts (SN) 8,216 Reputation points Volunteer Moderator
    2025-12-13T11:16:36.9066667+00:00

    Hey there, TMB

    Sometimes when the Microsoft Authenticator has already received a request to verify your login with a code, if you were to generate a new request while the request is active, this error will show.

    So, for example, if OneDrive on my computer is displaying a code for me to verify in the Authenticator app and I decide to try signing into Outlook while OneDrive is waiting for me to verify my login using my Authenticator app. When Outlook tries to generate a code for me to verify in Authenticator, it will generate me an error message just like yours above.

    This is because the Authenticator app can only process one request at a time. Please can you make sure that no other app is wanting you to verify a code using the Authenticator app. Either on your current device or another device you may be using.

    The Authenticator app generally times out after about a minute. I often run into this problem at work when Teams and OneDrive both start at similar times and starts trying to authenticate me.

    Hope this helps,
    Nathan

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