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I am trying to update my windows 10 pc to windows 11 but the download level is stuck on 0%

Tina Byers 0 Reputation points
2025-12-06T19:50:48.2333333+00:00

I am trying to update my windows 10 pc to windows 11 but the download level is stuck on 0%

Windows for home | Windows 11 | Install and upgrade
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  1. Q&A Assist
    2025-12-06T19:50:54.4133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your Windows 10 PC is stuck at 0% while trying to download the Windows 11 update, there are a few troubleshooting steps you can take:

    1. Check Windows Update Service: Ensure that the Windows Update service is running. You can do this by going to Services.msc and checking the status of the Windows Update service.
    2. Restart Your PC: Sometimes, a simple restart can resolve issues with downloads.
    3. Free Up Space: Ensure that you have enough storage space available on your device. You can free up space by deleting temporary files and unused applications.
    4. Check Internet Connection: Make sure your internet connection is stable and working properly.
    5. Run Windows Update Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Windows Update troubleshooter.
    6. Try the Installation Assistant: If the update is still not downloading, consider using the Windows 11 Installation Assistant from Microsoft's website to initiate the upgrade manually.

    If these steps do not resolve the issue, you may want to check Microsoft's Windows 11 release status page for any known issues or outages.

    References:

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  2. Thomas4-N 5,110 Reputation points Microsoft External Staff Moderator
    2025-12-12T12:39:21.4433333+00:00

    Hello Tina Byers, welcome to Microsoft Q&A forum.

    You can follow these extra steps:

    Clear Update Cache

    • Press Win + R, type services.msc, and press Enter.
    • In the Services window: Find Windows Update, right-click it, and choose Stop. Find Background Intelligent Transfer Service (BITS), right-click it, and choose Stop.
    • After stopping them, you can delete the contents of C:\Windows\SoftwareDistribution.
    • Then go back to the same window and Start both services again.

    Check Network Settings

    • Turn off metered connection in Settings > Network & Internet.
    • Disconnect VPN and use wired Ethernet if possible.

    Repair System Files

    • Run in Command Prompt (Admin): DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow

    Use Windows 11 Installation Assistant if the issue persists.

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