Please remove service charge unused computer

If you have been charged for a service on a cancelled Microsoft subscription, it is important to understand the billing policies associated with cancellation. Generally, if you cancel a subscription, you may still receive a final bill for any usage incurred during the last billing cycle. For Microsoft 365 subscriptions, if you cancel within seven days of the start or renewal, you may receive a prorated credit or refund. However, if you cancel after that period, you will not receive a refund but can turn off recurring billing to prevent future charges.

For Azure subscriptions, similar rules apply where you might receive a final bill after cancellation, and Azure does not automatically delete your data or subscription immediately after cancellation.

If you believe the charge is incorrect, you may want to contact Microsoft support for assistance with billing inquiries.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Final charges and last bill

Hi Clem,

I understand how unexpected charges can feel. What likely happened is that the subscription wasn’t fully canceled before the billing cycle renewed, so the system processed the service fee automatically. Let’s check if the cancellation went through completely and confirm the date it was requested. Can you log in to your Microsoft account and look under Services & Subscriptions to see if the plan still shows as active or expired? If it’s active, you can cancel it right away to stop future charges. If it’s already marked as canceled, let me know the date you canceled and the exact charge amount so we can review and request a refund.

Did you receive any confirmation email when you canceled?

Regards,

Rez