I keep getting asked to log into old school account

If you are still being prompted to log into your old school account after removing it from your Work or School accounts, it may be due to cached credentials or settings in your applications. Here are some steps you can take to resolve this issue:

1. Clear Cached Credentials: Go to the Windows Credential Manager and remove any stored credentials related to your old school account. You can access it by searching for "Credential Manager" in the Windows search bar.
2. Check Account Settings: Ensure that the old account is completely removed from all applications that might be trying to access it, including Outlook and any Office applications.
3. Restart Your Computer: Sometimes, a simple restart can help clear any lingering prompts.
4. Re-add and Remove the Account: If the issue persists, try adding the account back temporarily and then removing it again to ensure that it is fully cleared from the system.
5. Check for Updates: Make sure your Office applications and Windows are up to date, as updates can sometimes resolve account-related issues.

If these steps do not resolve the issue, you may need to contact your IT administrator for further assistance, especially if this account is tied to your school’s systems.

References:

• Connection issues when signing in after updating to Office 2016 build 16.0.7967 on Windows 10
• Manage user accounts in Windows App

Hi @Victor Goller, 

Welcome to Microsoft Q&A forum. 

Thank you for reaching out and sharing your experience with us. I understand the inconvenience of repeatedly being asked to log into your old school Office account, and I sincerely apologize if there’s any inconvenience this may have caused. 

I see that you found that the answer provided by Q&A assist is helpful, so to answer your follow up question. 

Here's how to do it in Norwegian: 

1. Press Windows + R, enter control. 
2. In Control panel, look for this phrase: "legitimasjonsbehandling". 

3. Remove all credentials listed for Office by selecting the drop-down arrow next to each one, and select Remove. 

For more information, please refer to this article Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn (English only). 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to continuing the conversation.  

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