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I urgently need to increase the OpenAI API token limits associated with our account. I am not getting responses to my ticket.

Colin MacWilliam 0 Reputation points
2025-12-03T15:49:09.95+00:00

The TPM limits for our account are far too low for our development team to test what we would really run in production. As a result, development is stalled critically until our API limits can be increased for experiments. Specifically, the OpenAI API Tokens-per-minute (TPM) number(s). We need the TPM number(s) as high as possible.

We are locked into using OpenAI due to data privacy constraints about our data being stored within Azure. So this has to work to support our needs. Otherwise, we will be unable to use the service how we need, and our capabilities crippled.

Thank you for your time. I look forward to hearing a response.

subscription id = 807258a7-cfff-4d54-bbb9-f2abbb42b247

Support request ID = 2510160050002468

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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  1. Anshika Varshney 4,425 Reputation points Microsoft External Staff Moderator
    2025-12-10T11:11:34.28+00:00

    Hi Colin MacWilliam,

    Thanks for reaching out. I understand how urgent and frustrating it can be when you hit token or throughput limits, especially when your workload depends on Azure OpenAI running smoothly. Token-per-minute (TPM) limits are enforced at the subscription and resource level, so increasing them requires a review from Microsoft rather than a configuration change on the user side.

    The first step is to submit a quota-increase request directly from the Azure Portal. You can do this by going to your Azure OpenAI resource, opening the “Quotas” or “Usage + quotas” section, and selecting “Request increase.” Make sure to provide a clear explanation of your use case, expected traffic, and why the current quota is insufficient. This information significantly improves the chances of approval.

    It’s also important to be aware that some subscription types such as free, student, or trial plans come with stricter limitations. In those cases, Microsoft may not be able to grant the higher limits you request unless you upgrade to a higher-tier or enterprise subscription. This is normal and part of Azure’s quota-management process.

    In the meantime, review your current usage patterns to ensure you aren’t unintentionally exceeding token or request limits due to prompt size or request frequency. Sometimes optimizing prompts or batching requests helps avoid hitting ceilings while you wait for the quota increase to be approved.

    Please let me know if there are any remaining questions or additional details, I can help with, I’ll be glad to provide further clarification or guidance.

    Thankyou!

    1 person found this answer helpful.

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