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how to get a subscription refund?

RJ Farley 0 Reputation points
2025-12-02T18:54:53.0266667+00:00

i have changed my phone number several times and email addresses often as well. I don't want to continue paying my microsoft subscription any longer and am requesting a full refund of the $99.99 charge to my american express credit card. I have tried for over an hour, both on the phone and online and have not been successul. PLEASE call me for help. Thank you.

Microsoft 365 and Office | Excel | For home | Android
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  1. Ami-T 4,125 Reputation points Microsoft External Staff Moderator
    2025-12-03T01:52:10.29+00:00

    Hi RJ Farley,

    Thanks for posting your concern on Microsoft Q&A.

    I do apologize for the situation you have met with Microsoft subscription, but please correct me if I am misunderstanding, I understand that you are unable to login to your account or your account is being compromised, so that is the main reason that made you wish to cancel your purchase.

    In case for the sign-in issue, Microsoft has provided the tool to help users troubleshoots their situation, you can take a look at this link: Sign-in Helper Tool

    If I misunderstood, and you just want to request cancel or refund, you can follow this instruction to cancel and double check the refund on your end:

    Cancel your Microsoft subscription

    How to get a refund on a Microsoft subscription

    In case the above steps did not suit for your request, and you want to meet the live agent, please let me know so I can share the guidance to help you contact them. The guidance is for home user only, in case you have subscribed for organization tenant and would like to make a call to support, kindly inform so I can share the contact number for you.

    I hope you can resolve your case smoothly.

    Thanks, and sincerely,

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