I'm trying to add a new service on the bookings page. I can click "add service" and can add the details but nothing happens when I hit save.

Question

I'm trying to add a new service on the bookings page. I can click "add service" and can add the details but nothing happens when I hit save.

Kimberly Malone 0

I am the administrator for the account and was the one who set up the initial services on the bookings page. Now I cannot add or even edit services. Absolutely nothing happens when I hit save. I end up having to hit discard to exit the window. On the admin center, I don't see the option to submit a service request ticket. I only see the option to view prior tickets.

Moved from Microsoft 365 and Office | Other

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Answer 1

Dear @Kimberly Malone,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, you cannot add or edit services in Microsoft Bookings because the Save button does nothing after entering details. In case you want to submit a service request ticket. Here are some suggestions to raise support ticket to Microsoft Support Team.

As you mention that you're Admin, so you can contact to Microsoft Support Team via calling. Use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support

Or you can access the support portal and submit your ticket without further issues Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket: https://admin.microsoft.com/#/support/requests

In the meantime, here are some more suggestions you can try:

Clear browser cache or use InPrivate mode

Sign out of Microsoft 365, clear cache/cookies, then sign back in.
Alternatively, try a different browser or InPrivate window.

Check your role in Bookings: Go to Bookings > Staff and confirm your role is Admin, not Viewer or Team member. Only Admins can add/edit services.

Switch to the old Bookings experience: Some users report that edits save correctly in the old UI. If available, toggle to the old experience and retry.

Verify page publishing and time zone settings

Go to Bookings > Booking page and click Save and publish.
Ensure your Bookings time zone matches your Outlook calendar.

Check service details: If you added custom questions or fields, make sure they are enabled and saved properly under Custom fields before saving the service

I hope information above meet your expectation, if you have any other questions, please feel free to reach out.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Darren-Ng 5,880 Reputation points Microsoft External Staff Moderator

2025-12-03T06:27:04.54+00:00

Dear @Kimberly Malone,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

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I'm trying to add a new service on the bookings page. I can click "add service" and can add the details but nothing happens when I hit save.

1 answer

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