How can I claim my refund on Microsoft 365 and downgrade to Classic?

To claim a refund for Microsoft 365 and downgrade to Classic, you should follow these general steps:

1. Contact Microsoft Support: Since you have already had some communication with Microsoft, it would be best to continue that dialogue. You can reach out to them again through the support channels available in your region. Make sure to have your purchase details handy.
2. Provide Evidence of Eligibility: Since you mentioned that a manager indicated you were eligible for the downgrade and refund, ensure you have any relevant emails or documentation that supports your claim. This can help clarify your situation when speaking to support.
3. Request a Refund: Clearly state your request for a refund and the reason for the downgrade. Mention any specific Australian laws that support your eligibility, as this may help in resolving the issue.
4. Follow Up: If you do not receive a timely response, follow up with Microsoft support to ensure your request is being processed.
5. Check for Alternative Methods: If the links you received are not working, ask Microsoft support for alternative methods to process your refund and downgrade.

Unfortunately, the specific processes for refunds and downgrades are not detailed in the provided context, so you may need to rely on direct communication with Microsoft for the most accurate guidance.

References:

• How and when to request a credit from Microsoft

I have done all of the above. I am awaiting a response from Microsoft. Additionally, I have tried to enter a complaint on the Microsoft Australia page but each time I do, a message appears saying that there was a problem and to try again. I have tried four times acroos two days.

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing-related issues.

The refund for the price difference should be issued after you switch back to the Microsoft 365 Classic plan, and they mentioned that the refund can take up to 30 days to show on the original payment method.

For more info please see "Frequently asked questions" section here: https://support.microsoft.com/office/switching-to-microsoft-365-personal-and-family-classic-plans-58342e83-38e7-4cda-b63b-88604a8fb7ef

Just to clarify a few things so we can narrow this down:

Did you switch the subscription to Microsoft 365 Personal/Family Classic using the link provided in Microsoft’s email?

And roughly how long has it been since you made the change?

If it has already been more than 30 days, the next step would be to contact Microsoft Billing Support via live chat so they can check the status of the refund on their end.

I can guide you with the steps to contact Microsoft support via live if you’d like.

Click "Add comment" to let me know.

Regards,

John J.D.

Thank you for your answer, John, but as per my initial question, the links in the emails did not work and I was unable to make the change. My issue is that I cannot make the change because the links did not work and the one provided during the exchange with Microsoft also did not work.

I have just spent half a day trying to downgrade my Microsoft 365 Family subscription to the Microsoft 365 Family Classic (no AI content) version. I have read that the ACCC in Australia, where I reside, have instigated court proceedings against Microsoft Corp for misleading and (in my experience) links for support relating to the issue that do not deliver any constructive information that guides one to defeat their lack of (true/real?) intention to resolve the issue.

I will continue to try to contact a phone number or email address for Microsoft in Australia to progress a solution for the problem - rather than use the cyclic Q&A and bot based options (that lead nowhere constructive) they provide to overcome this issue. Any suggestion re contacting Microsoft in Australia will be appreciated.

Thumbs down to Microsoft ):<