my Microsoft account has been hacked and hacker changed email

Ibraheem Tak 0 Reputation points
2025-11-26T17:31:02.1566667+00:00

In 20/9/2025, I redeemed $30 on my Microsoft account (two gift cards: $25 and $5). I still have the purchase codes and gift card numbers.

On 21/9/2025, I bought Minecraft, and I have the order number as proof.

Then on 21/11/2025, I was suddenly logged out of all apps connected to my Microsoft account. Right after that, I received an email saying:

“You have changed your primary alias from (mymainaccount)@icloud.com to ******@outlook.com.”

I did NOT change my alias. After the alias was changed, I got logged out from everything — even from Feather Client.

Now when I try to log in, it says:

“The Microsoft account you entered does not exist.”

But I used this account for months and received many emails from Microsoft on it.

When I tried sending a recovery code to find the username, it showed me an email that I have never seen before, which means someone hijacked my account and changed all the information.

Right now, I cannot access my Microsoft account at all, even though I have:

Gift card codes

$30 redemption proof

Minecraft order number

Emails from Microsoft

  • My old login email
  • phone number

I need help recovering my account because it was clearly hacked and the alias was changed without my permission.

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  1. Jonathan Deives 60,650 Reputation points Independent Advisor
    2025-11-26T18:02:52.02+00:00

    Please note that this is a community forum and we do not have access to any account data or information.

    If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

    Use this guide to help you complete it;
    https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

    You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

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